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Norm Reeves Honda Superstore North Richland Hills - Service Center

North Richland Hills, TX

4.6
2,831 Reviews

2,831 Reviews of Norm Reeves Honda Superstore North Richland Hills - Service Center

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March 06, 2024

Prompt service. Friendly Good communication You should not have a word minimum on this response More

by Grabbey
Recommend Dealer
Yes
Employees Worked With
Christopher
Mar 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your feedback! We're glad to hear that you appreciated our prompt service, friendliness, and communication. We value your input and will take your suggestion into consideration.

March 06, 2024

Caring and professional in every sense! I would not hesitate to refer my friends who drive Hondas to Norm Reeves. More

by sunrun90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Fraust
Mar 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're delighted to hear that you found our team caring and professional. We appreciate your recommendation and hope to continue serving you and your friends in the future.

March 06, 2024

We made an appointment with Tim Keller to have our Honda serviced based on recommendations he gave on the previous visit with another Honda we have. We weren't sure what needed to be done but Tim knew. He c More

by Rethabw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keller
Mar 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback about Tim! We're delighted to hear that he provided you with excellent service and took care of your vehicles. We appreciate your business and look forward to serving you and your Hondas again in the future.

March 06, 2024

Norm Reeves always takes care of my service needs effectively and efficiently. The service is excellent. More

by mvick14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 06, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your positive feedback! We're glad to hear that you consistently receive excellent service at Norm Reeves. We appreciate your business and hope to continue exceeding your expectations in the future.

March 06, 2024

Tim Kellar was excellent as always! Keep up the good work! Tim Kellar was awesome! More

by Woodysrimavin
Recommend Dealer
Yes
Employees Worked With
Tim Kellar
Mar 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words about Tim! We appreciate your feedback and will continue to strive for excellence in serving our customers.

March 06, 2024

Excellent. Communicated status well and kept me informed. Service performed within expected time. I will definitely stay with this dealership More

by Springguy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tommy Litmixay
Mar 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your positive feedback and are thrilled to hear about your satisfaction with our service. Thank you for choosing our dealership, and we look forward to serving you again in the future!

March 06, 2024

When you charge for new gasket from small oil leak I would appreciate it if you cleaned up the area. It was left with dirty hand prints and not even indication that it was even wiped clean . More

by Lansfordm
Recommend Dealer
No
Employees Worked With
Allen Vinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Vinson
Mar 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for bringing this to our attention. We apologize for the oversight and will ensure our team improves in cleaning up after repairs. We appreciate your feedback and hope to better serve you in the future. If you have further concerns please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

March 06, 2024

I won't take my vehicle to anyone except Elizabeth French. She is trustworthy, knowledgeable and honest. She is the ultimate professional. More

by Chris
Recommend Dealer
Yes
Employees Worked With
Elizabeth French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth French
Mar 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're delighted to hear about your positive experience with Elizabeth. We're proud to have her on our team and look forward to serving you again in the future.

March 06, 2024

Dealership was fine. I felt a little over sold when I arrived. Repair took as long as expected but it did not fix the problem. The emissions light is still on. More

by Mdavis45
Recommend Dealer
Yes
Employees Worked With
Michael Wright
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wright
Mar 08, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We're sorry to hear that you didn't have a 5-star experience with us. We aim to provide a comfortable and positive experience for all customer and we apologize if this was not your experience. To discuss this further please reach out to our service manager, Marie Whitmore, at marie.whitmore@normreeves.com.

March 06, 2024

My experience today at norm reeves dealership for service was pleasant and they respected my time. More

by chapmanjill44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Mar 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with us! We're delighted to hear that our team at Norm Reeves dealership provided you with excellent service while respecting your time. We appreciate your feedback and look forward to serving you again in the future.

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