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Norm Reeves Honda Superstore - Huntington - Service Center

Huntington Beach, CA

4.8
1,504 Reviews

1,504 Reviews of Norm Reeves Honda Superstore - Huntington - Service Center

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January 17, 2024

Benito was kind and helpful throughout the entire time. We discussed what would be done and how long it might take. The service was done on time and on budget. It was the best service I’ve ever had at NRH. More

by twhislerhb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your wonderful feedback! We're thrilled to hear that Benito provided you with excellent service. We appreciate your trust in us and look forward to serving you again in the future. Safe travels!

January 17, 2024

Great personnel, esp Benito. Courteous, well informed, always ready to help. Close by and well staffed. More

by Scoa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that Benito and our team provided excellent service. We appreciate your support and look forward to serving you in the future.

January 17, 2024

Good best service friendly The answer all my question what I need for my car I wanna thank you for everything. It was the best service I ever have.👍👍👍👍👍👍👍👍👍 More

by ashleymia912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority, and we appreciate your trust in our service. Safe travels!

January 17, 2024

Very helpful Provides ride to get you where you need to when your car is dropped for service or need repair More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words! We're delighted to hear that our team could assist you and provide a convenient solution while your car was in for service. We appreciate your trust in our dealership.

January 17, 2024

Great services and get the work done fast. Great work and well done. Super A++ More

by Dienvan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future.

January 17, 2024

Clayton was great! Norm Reeves went behind my back and turned off my Lojack. I have written multiple times. I emailed and all I received was a calm back asking if I wou More

by Mrchristopherdiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We appreciate the feedback on your visit, Christopher, and will address any issues that you brought up. Thank you for letting us know, and we hope that you will consider returning to our dealership for a five-star experience.

January 17, 2024

Salespeople who add on costs and say I’ll just have to pay the extra fees if I want to buy from them. Then they wouldn’t let me take the cost paperwork with me, saying it could be used against them from o More

by plays-boughs.0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We apologize for any inconvenience you experienced while working with our sales and finance teams. We value your feedback and will use it to improve our overall approach. If you would like to discuss your experience please reach out to me at 714-861-4200. Thank you. -Paul Conant

January 17, 2024

Yes, my oil was changed. No, my text-to-talk was not fixed. And xxxx no, my Pilot does NOT need $1800 of front suspension replacement. I need to rethink where to take my car More

by Mikeftre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Einck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Mike, we're sorry to hear that you had a negative experience working with our service department. We aim to provide reliable service recommendations and fair prices. If you would like to discuss your experience please reach out to me at 714-861-4200. Thank you. -Paul Conant

January 17, 2024

Clayton has made my entire experience at Honda so easy! This Honda location feels like home More

by Ettracer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Einck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words! We're thrilled to hear that Clayton and our Honda team made your experience easy and welcoming. We aim to make our dealership feel like a home away from home for our valued customers. We appreciate your support!

January 17, 2024

Norm Reeves has good services. Tony is professional, and helpful. Just a little comment for shuttle: it takes quite a while to get it, not 15 minutes as I was told. More

by Ktran1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lagos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your positive feedback on our services, and we appreciate your kind words about Tony. We apologize for any inconvenience with the shuttle timing and will address it to ensure a more efficient experience in the future.

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