Norm Reeves Honda Superstore - Huntington - Service Center

This Honda Dealership has great customer service experience just about all the times I visit this Location! experience just about all the times I visit this Location! More

Benito Torres is the best Always on his J. O.B. Keep s you in the loop O.B. Keep s you in the loop More

Great service with Benito. Long time customer and I recommend this location to my friends and family. Long time customer and I recommend this location to my friends and family. More

Service representative Clayton Einck at Norm Reeves went above and beyond to help me get my car working again; including contacting the company holding the extended warranty on my car to see if necessary pa above and beyond to help me get my car working again; including contacting the company holding the extended warranty on my car to see if necessary parts and labor would be covered. More

Norm Rreeves Honda put the wrong fuel pump in when I brought my Passport in for a mandatory recall. -You’re fault. My passport has had multiple problems with the engine since then. Then on Dec 15th, brought my Passport in for a mandatory recall. -You’re fault. My passport has had multiple problems with the engine since then. Then on Dec 15th, my Passport stalls during traffic hour because of the wrong fuel pump in the number one and number 2 lanes and would not shift into neutral. Dec 16th I brought my Passport in and did not receive the car back until after Christmas and when you recievied the part, it was the hi-pressure fuel pump which is the wrong pump, so you had to send it back and I continued to wait until the correct one arrived. I’m a single dad with 3 kids with no car for Christmas and when I asked Norm Reeves for a loaner car, your response was “we don’t do that here”. Who knows what kind of significant damage has been caused by Norm Reeves’s negligence. Even stated to me, via email by Honda’s own online techs that there would most likely be “significant damage.” And yes, I have the paperwork for all of these events and the online records. So no, I am not happy about my car, my Christmas and New Years plans with my kids and no car. The negligence and the lack of concern for another human being is just despicable. More

John is by far someone who will take care of you no matter what the circumstances are. He has provided me with such world class customer service which I seldom see anymore. Will definitely keep John on matter what the circumstances are. He has provided me with such world class customer service which I seldom see anymore. Will definitely keep John on my call list for my Honda services. More

Waiting on sensor to fix my car, service advisor was professional and knowledgeable. Hoping for a quick fix when the part comes in professional and knowledgeable. Hoping for a quick fix when the part comes in More

Great service and support thx again Clayton. I’ll be there soon for my next service soon I’ll be there soon for my next service soon More

Benito was very helpful! Love the place and the customer service was very on point Love the place and the customer service was very on point More

Professional- prompt and effective communications. The team is super responsive and friendly. Did a great job. The team is super responsive and friendly. Did a great job. More