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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,975 Reviews

1,975 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 18, 2024

No more free car wash . hopfully in the future they gonna have one. Car wash . More

by jkvjoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We are always using feedback from our customers to continue to provide the best customer experience possible. We hope to continue to help you with your future service needs.

October 18, 2024

My service was quick initially the rep was not believing my what was wrong with my car but the service replaced the part More

by nancy06121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

So glad we could assist you! Visit us again whenever you need.

October 18, 2024

Friendly staff with great service for all your car needs. Highly recommended if you’re in the area. More

by emilyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your fantastic review! We're here anytime you need us.

October 18, 2024

After leaving the Honda Service in Cerritos I realized that they did not do the tire rotation as was stated in the services. I will be more aware next time before leaving. Everything else, including the s More

by ddelac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Lazcano
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are concerned by your feedback and would like to speak with you further about your experience at our service center. Please contact us at your earliest convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 18, 2024

I came for an oil change and brake that makes a sound every time I press on the brake, it sounds like wind going into a tunnel. The service adviser, Bryan Salas, told me it is a common sound for the brak More

by Nancyt
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Susanna Yim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We are disappointed to hear about your experience with your vehicle after visiting our service center. At a time that works for you, please reach out so that we can learn more about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Car salesman Neal was terrible to deal with. Outright lied about simple things and didn't make sure there was gas in the car after being sold to me. Finance guy was really helpful with informati More

by Funkfried
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neal Abolssedgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your feedback. We want to make sure you are fully satisfied with your purchase and are here for you if there are any unresolved issues. Please reach out to me at your earliest convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 17, 2024

Joseph Vargas was my service writer and was outstanding. The complete experience was fantastic, I was in for an oil change and inspections. I only had to wait 30 minutes and my vehicle was ready with a some More

by Von35_Us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
Oct 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

It's wonderful to hear you had a great experience. We hope to see you again soon.

October 17, 2024

I love their service. Honesty and no false scary service requirements. Friendly people and lovely ambience. More

by harshvthaker007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 17, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your 5 stars! Let us know if you need anything in the future.

October 17, 2024

Very nice attitude, and helpful staff! Since making the appointment till getting my car back. More

by cfarias.zrq237227
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving a five-star review and sharing your positive experience with us! We are happy to hear about this and hope to see you again for your future service needs.

October 17, 2024

Your service attendants should be a little more courteous. Otherwise, the customer experience was good. More

by oestriella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your review. We appreciate the feedback and will use this to help provide the quality customer service that you deserve. We hope you choose us again for your future service needs.

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