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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,978 Reviews

1,978 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 30, 2023

The service people were curious and explain the service that was needed. The time it would take and the cost. Helped to replace broken keys. More

by Gmaar
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our service team was courteous and provided clear explanations about the needed service, including time and cost estimates. Your satisfaction is our goal, and we're here to assist you whenever you need us.

September 30, 2023

I was given excellent service by the guy whom helped me with the service. I don’t remember him by name. More

by dayalice4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you received excellent service, even if you don't remember the name of the person who helped you. Our team is here to assist you whenever you need us, and we appreciate your feedback.

September 30, 2023

Ruben the service adviser is well informed courteous and helpful, unlike other service advisers you guys have...most of them are arrogant! More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Fred, we apologize for any inconvenience you experienced, but we are thrilled to hear that Ruben was courteous and provided you with good service. Please reach out if we can assist you further.

September 29, 2023

When I arrived I was greeted professionally and the staff where friendly and helpful willing to answer my questiins More

by l.velazquez544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to hear that you had a professional and friendly greeting when you arrived, and our staff was helpful in answering your questions. Your satisfaction is important to us, and we're here to assist you whenever you have inquiries.

September 29, 2023

Bryan Salas always provides me with outstanding service! I'm a very satisfied customer! Thanks! More

by Evangelinalopez2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Salas
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that Bryan Salas consistently provides you with outstanding service. Your satisfaction as a customer is our top priority, and we appreciate your kind words.

September 28, 2023

Never had issues with purchasing a vehicle or getting it serviced. Great sales & service folks More

by dgogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that you've had consistently positive experiences with both purchasing vehicles and getting them serviced at our dealership.

September 28, 2023

Decent service for an oil change after almost 40 minutes waiting past my appointment time. Nice service advisor. More

by wizbangz7771777
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the extended wait time during your oil change appointment, but we appreciate your feedback about our service advisor. Your comments will help us improve our efficiency to provide you with a better experience next time.

September 28, 2023

I was lied about my service repair… I was over charged $1672. Not recommended to use services from Nirm Reeves More

by izzypapas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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September 28, 2023

The place is clean, organised and well run. The service advisor was knowledgeable and very helpful. More

by jeffnol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Oct 02, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you found our dealership clean, organized, and well-run. Thank you for your kind words about our knowledgeable and helpful service advisor. If you have any more questions or need assistance in the future, please don't hesitate to reach out.

September 28, 2023

Satisfied with the service from the personnel down to the mechanics. Client was will informed of what were done. More

by sadaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramin Rad
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you were satisfied with both our personnel and mechanics. Keeping clients well-informed is essential to us, and we appreciate your positive feedback about our service.

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