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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,975 Reviews

1,975 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 22, 2024

Quick finish time as well as great customer service. I recommend Joseph, he's an awesome service representative. More

by rdcharles2864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent feedback! We’re always ready to assist you with your future needs.

October 22, 2024

Was treated with a smile and fast service . Oscar who took care me was very polite and cool More

by danvaduyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the excellent review! We value your business and can’t wait to assist you again.

October 22, 2024

Great and quick service. Really love bringing my cars because I know the level of care is high and I feel safe after leaving the service center More

by GALLEGOSSALES98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your kind review made our day! We look forward to helping you again in the future.

October 22, 2024

Great service from Mike! He’s a great person to help out with servicing your car and very communicative More

by a.gomez1822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re so pleased to receive your 5-star rating! We hope to serve you again in the future.

October 22, 2024

Personnel need to be more friendly and the time for the service was too long More

by natoserrano955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand that your time is valuable and apologize for the wait. Please contact us so that we can learn more about your recent visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 22, 2024

I took my car for service and they left it worse, obviously I got angry and Joseph treated me very badly, he offended me. The service manager helped me but I really won't go to this dealer again. More

by Joseph Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph from service
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for leaving your feedback, Joseph. We aim for excellent service every time and we are sorry to hear you experienced anything less. At a time that works for you, please get in touch with us so we can learn about your visit. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 22, 2024

Prompt service online making appointment. In person, courteous & attentive service. Always a pleasure to do business. More

by llirios1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We’re thrilled with your positive review! We’re here for you anytime, feel free to visit again.

October 22, 2024

Nice. Fast. Great service. Happy. I dont have 15 words to write please lower the number More

by candicequenjai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grorge
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your 5-star review is much appreciated! We’re here whenever you need us.

October 22, 2024

Bryan Sala service very very good ! I appreciate and always be there if I Need More

by Huongvu55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Sala
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Oct 22, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the 5-star review! We’re glad to hear everything went smoothly. Don’t hesitate to contact us anytime.

October 22, 2024

Good good good Good good good Good good good Good good good Good good good Good good good More

by dalarsconas5455dss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

Norm Reeves Honda Superstore Cerritos responded

dalarsconas5455ds, seeing your five-star review is fantastic! We're thrilled to know your experience at our dealership went smoothly. Thanks so much for visiting us!

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