Back

Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,393 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
Contact Dealership

18500 Studebaker Road

Cerritos, CA

90703

Directions

By Type

Showing 10,393 reviews

January 05, 2013

I'm giving this dealership this rating because you guys rock. I met with the salesman Lito Bayas who listened to what type of car I was looking for and knew exactly what to show me. I picked the 2013 Honda More

by Jeff_13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are very happy to hear that you think our dealership rocks! Customer service is very important to us so it is great to hear you were very pleased with the service Lito gave to you. He definitely is an important member of our team here at Honda. If you have any questions about your new Odessey, feel free to contact us. Also, you can check out our Facebook and Twitter pages if you get a chance! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 05, 2013

While looking for a new car I dealt with many dealerships and salesman - Kevin Harris at Norm Reeves Honda was by far the most professional, friendly, personable, and informative of the bunch. So much so th More

by ajmerl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate your business here at Norm Reeves Honda and are glad you had such a informative, positive experience while buying your new car. Kevin is such a valued member of our team so we are ecstatic to hear you were so pleased with him during your visit. If you have any questions or concerns feel free to contact us. You can check out our Facebook and Twitter pages too! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 05, 2013

MR HOSSAIN AHMED WAS REALLY FRIENDLY AND CONVINCING. I CONSIDERED SO MANY CARS BEFORE BUYING MY HONDA CIVIC BUT HE CONVINCED ME WITH HIS EXCELLENT SERVICE AND I AM REALLY SATISFIED. HE DOES FOLLOW UP WITH More

by rmahmud981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are so happy to hear you are very satisfied with the purchase of your Honda Civic. It is important for us to help our customers find the right vehicle so we are delighted you were pleased with Hossain. If you have any concerns or questions about your new Civic, feel free to contact us. Also, you can check out our Facebook and Twitter pages if you want to stay updated with us at Norm Reeves Honda! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 04, 2013

I had great experience to shop my Honda CRV at Norm Reeves Cerritos. Susanna Yim is the best sales at the car dealership. I bought 2013 Honda CRV EX within three hours. Great Job. More

by fsaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Susanna Yim
Jan 04, 2013 -

Norm Reeves Honda Superstore Cerritos responded

You have indicated that you had a wonderful experience at our dealership and we are very happy to have helped you. We take great pride in being able to provide the absolute best in vehicles and customer service. Susanna will be happy to hear about your review. Congratulations on your Honda CR-V and thank you so much for this five-star rating. We truly appreciate your business. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 03, 2013

went and got a quote online, called to make an appointment with Ted and by the time we got in, our paperwork was ready, he was real knowledgeable and got us a really fair deal. loved the service More

by joemahmma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Suh
Jan 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Joe, we are thrilled to learn you enjoyed the service we provided you. Our goal is to provide 100 percent customer satisfaction. We have accomplished this goal with you and this makes us very happy. Thanks so much for your five-star review. We will continue to do all we can to help you in the future and we look forward to enjoying a lasting relationship with you. Thanks again for reaching out to us. We are honored to have you as a customer! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 03, 2013

The dealership was able to work with the budget that I had for myself and I was able to get beyond what I expected to be able to get. The sales representative was very knowledgeable and warm. He made me f More

by Jay_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are happy to know you enjoyed your overall experience at our dealership. We appreciate your taking the time to visit us and share your experience. Our goal is to make sure our customers enjoy a comfortable and memorable experience. Our customers are very important to us and we want to treat you like family. We do regret to learn you did not fully enjoy your experience with our finance department and we assure you the service we provide is routinely the best in the area. We pledge to continue to offer you outstanding customer service in the future. Thank you so much for this five-star review. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 03, 2013

Sonny was awesome and didn't pressure us at all. We go in there, get a price that we were confortable with with all the hassle and waiting and bargaining that I hate alot. Sonny was straight forward and unde More

by osirisx2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
Jan 04, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are happy to know you enjoyed working with Sonny. Thanks so much for taking the time to visit our dealership and share your experience. We love hearing from our customers and reviews such as yours truly make our day. Our goal is to provide our customers with 100 percent customer satisfaction and we are pleased to know you have noticed and appreciate our efforts. Thank you for this five-star review. Sonny will be excited to hear about your visit. We look forward to helping you again in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 02, 2013

hi..my name is NAWAL ELSAYED ,we visited(me and my husband RAY) this dealership yesterday,dec 31,shoping for a car,the plan was for a TOYOTA not a HONDA .Mr BRIAN CHEN welcomed us to the dealership wi More

by NAWALELSAYED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Chen
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Nawal, We are happy to know you and your husband were very happy with your visit. What a way to start the new year! Brian will be happy to hear about your review. We are dedicated to providing each and every customer with 100 percent customer satisfaction and we are happy to know you were satisfied with your experience. Thank you for this five-star review. We are honored to have you as a customer. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 02, 2013

Susanna Yim stood out from 4 other honda dealers we looked at. She wasn't pushy and seemed to care about us..not the sale... Nice to know there are people like Susanna working at Norm Reeves. We dro More

by eug.kim.1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate this five-star review. We are humbled by your kind words and we are pleased to know you enjoyed working with Susanna. She will be happy to hear about your visit. We are dedicated to providing our customers with great service and we will continue to do everything we can to help you. Thank you again for this wonderful review. It is greatly appreciated. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 01, 2013

Nick Pin was very helpful, professional and friendly. He is not pushy at all and takes his time on answering all my questions. I decided on the Civic EX which was not in our plan .Howerver,it was comfortab More

by kt0619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

What a great review! Man, thank you for sharing your experience with us. Nick will be pleased to hear about your visit. Our entire staff believes in hard work and 100 percent customer satisfaction. Both of these things mean a lot to us and we are happy to know you have noticed our hard work and enjoyed our service. Thank you for this positive review. We look forward to helping you again in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

...
980
...