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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,085 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,085 reviews

January 02, 2013

Susanna Yim stood out from 4 other honda dealers we looked at. She wasn't pushy and seemed to care about us..not the sale... Nice to know there are people like Susanna working at Norm Reeves. We dro More

by eug.kim.1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate this five-star review. We are humbled by your kind words and we are pleased to know you enjoyed working with Susanna. She will be happy to hear about your visit. We are dedicated to providing our customers with great service and we will continue to do everything we can to help you. Thank you again for this wonderful review. It is greatly appreciated. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 01, 2013

The reason for buying our vehicle from a dealer is so we can have a peace of mind that the car is in an excellent working condition and all functions are operating appropriately. But in our case, on the ver More

by jasnitbali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2013 -

jasnitbali responded

So we are very happy now that everything with our car has been fixed. Especially we are overwhelmed the follow-up and follow-through done by AJ and Ben. Thank you very much! We are assured that we made the right decision to by our car from Norm Reeves Honda Center, excellent customer service. Kudos :)

January 01, 2013

Nick Pin was very helpful, professional and friendly. He is not pushy at all and takes his time on answering all my questions. I decided on the Civic EX which was not in our plan .Howerver,it was comfortab More

by kt0619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

What a great review! Man, thank you for sharing your experience with us. Nick will be pleased to hear about your visit. Our entire staff believes in hard work and 100 percent customer satisfaction. Both of these things mean a lot to us and we are happy to know you have noticed our hard work and enjoyed our service. Thank you for this positive review. We look forward to helping you again in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 31, 2012

We recently bought our car in Norm Reeves and was a grate experience. Thank you Eduard Radulescu for helping us purchase our new Honda, very helpfull, knowledgeable and very professional. Anyone looking to More

by DianaG5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduard Radulescu
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Diana, we appreciate this five-star review. You could have chosen any dealership in the area. You decided to work with us and we are humbled to learn of your confidence and satisfaction in the service we have provided you. Thank you so much for sharing your experience with us. Eduard will be happy to hear about your visit. We appreciate your kind words and recommendation and look forward to continuing to offer you excellent customer service in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 29, 2012

1/15/13 Terry Benn from Customer Service instructed us 1/15/13 Terry Benn from Customer Service instructed us to return to the dealership to get the anti-theft security system removed. We received a refu More

by per1w1nkle
Customer Service
Recommend Dealer
No
Employees Worked With
Avery Richey, Sal, Terry Benn
December 25, 2012

Extremely nice experience buying my accord at Norm reeves honda, Susanna was very helpful and efficient at taking care of everything, the price quoted online was the price offered. More

by timka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 26, 2012 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write this great review! Susanna will be happy to hear that she was able to exceed your expectations and provide you with the outstanding customer service Norm Reeves Honda is known for. We would love to work with you again; check us out on Twitter and Facebook before your next servicing appointment. We offer exclusive specials to our likers and followers! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 21, 2012

Just got our new Honda pilot from there lease retention manager ramzi Maymoun, was an exceptional buying experanice, my lease was up on My Honda odyssey and ramzi made it very easy to get in too the pilo More

by Christeen30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2012 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 21, 2012

My wife and I were looking for an SUV. Honda Pilot and Toyota Highlander were perfect fit for our needs so I emailed many, many Honda and Toyota dealerships in our area asking info about leasing (Drive of More

by gatorefo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2012 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the Norm Reeves Honda experience. We look forward to working with you again in the future; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 21, 2012

i recommend this dealershir to other freinds and describ to them about sevices and price and customer service.they working hard and fast. i am satisfied with this dealship. More

by mojy1346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 21, 2012 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

December 20, 2012

We have purchased three cars now from Tom and Lore Simons (2011 CRZ, 2012 Crosstour and 2012 Civic Coupe) in the past year and a half. They are incredible people...kind, friendly, patient, thorough, and ver More

by clmoore12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom and Lore Simons, Rich Fisler (Finance Manager)
Dec 21, 2012 -

Norm Reeves Honda Superstore Cerritos responded

On behalf of our dealership, I would like to express our sincere gratitude for your loyal business. Your review was a delight to read. Delivering wonderful customer service is at the top of our priority list and I'm happy that you have had such positive experiences with the Norm Reeves Honda staff. If you haven't already, be sure to find us on Twitter and Facebook for access to our exclusive specials! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

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