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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
10,085 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,085 reviews

January 05, 2013

My Fiance and I came in looking for a used car to buy, but after discussing our options with Herb, we decided on leasing a brand new 2012 Honda Civic. Our experience with Herb was by far the most comforta More

by adamdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are so happy that you had a comfortable, low pressure experience while purchasing your car. Herb is such a valued member of our team and we're very glad he was able to help you find the right vehicle. If you have any questions about you new car, feel free to email or call us. Take a look at our Facebook and Twitter pages too! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 05, 2013

I would strongly recommend Mr. Nate Taylor and Honda to all my family and friends . We had never had such a enjoyable time buying a car befor. My husband and I have already recommend you to others .Thank More

by bellhop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nateTaylor
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

It is great to hear that you had such an enjoyable experience purchasing your car from us at Honda. We appreciate your business and are ecstatic you would think of us when making recommendations to others. We take pride in our employees so we're also very happy you were pleased with Nate. If you have any other comments or questions feel free to ask. You can also check out our Facebook and Twitter pages! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 05, 2013

I'm giving this dealership this rating because you guys rock. I met with the salesman Lito Bayas who listened to what type of car I was looking for and knew exactly what to show me. I picked the 2013 Honda More

by Jeff_13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lito Bayas
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are very happy to hear that you think our dealership rocks! Customer service is very important to us so it is great to hear you were very pleased with the service Lito gave to you. He definitely is an important member of our team here at Honda. If you have any questions about your new Odessey, feel free to contact us. Also, you can check out our Facebook and Twitter pages if you get a chance! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 05, 2013

While looking for a new car I dealt with many dealerships and salesman - Kevin Harris at Norm Reeves Honda was by far the most professional, friendly, personable, and informative of the bunch. So much so th More

by ajmerl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We really appreciate your business here at Norm Reeves Honda and are glad you had such a informative, positive experience while buying your new car. Kevin is such a valued member of our team so we are ecstatic to hear you were so pleased with him during your visit. If you have any questions or concerns feel free to contact us. You can check out our Facebook and Twitter pages too! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 05, 2013

MR HOSSAIN AHMED WAS REALLY FRIENDLY AND CONVINCING. I CONSIDERED SO MANY CARS BEFORE BUYING MY HONDA CIVIC BUT HE CONVINCED ME WITH HIS EXCELLENT SERVICE AND I AM REALLY SATISFIED. HE DOES FOLLOW UP WITH More

by rmahmud981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are so happy to hear you are very satisfied with the purchase of your Honda Civic. It is important for us to help our customers find the right vehicle so we are delighted you were pleased with Hossain. If you have any concerns or questions about your new Civic, feel free to contact us. Also, you can check out our Facebook and Twitter pages if you want to stay updated with us at Norm Reeves Honda! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 04, 2013

I had great experience to shop my Honda CRV at Norm Reeves Cerritos. Susanna Yim is the best sales at the car dealership. I bought 2013 Honda CRV EX within three hours. Great Job. More

by fsaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Susanna Yim
Jan 04, 2013 -

Norm Reeves Honda Superstore Cerritos responded

You have indicated that you had a wonderful experience at our dealership and we are very happy to have helped you. We take great pride in being able to provide the absolute best in vehicles and customer service. Susanna will be happy to hear about your review. Congratulations on your Honda CR-V and thank you so much for this five-star rating. We truly appreciate your business. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 03, 2013

went and got a quote online, called to make an appointment with Ted and by the time we got in, our paperwork was ready, he was real knowledgeable and got us a really fair deal. loved the service More

by joemahmma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Suh
Jan 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Joe, we are thrilled to learn you enjoyed the service we provided you. Our goal is to provide 100 percent customer satisfaction. We have accomplished this goal with you and this makes us very happy. Thanks so much for your five-star review. We will continue to do all we can to help you in the future and we look forward to enjoying a lasting relationship with you. Thanks again for reaching out to us. We are honored to have you as a customer! Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 03, 2013

The dealership was able to work with the budget that I had for myself and I was able to get beyond what I expected to be able to get. The sales representative was very knowledgeable and warm. He made me f More

by Jay_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are happy to know you enjoyed your overall experience at our dealership. We appreciate your taking the time to visit us and share your experience. Our goal is to make sure our customers enjoy a comfortable and memorable experience. Our customers are very important to us and we want to treat you like family. We do regret to learn you did not fully enjoy your experience with our finance department and we assure you the service we provide is routinely the best in the area. We pledge to continue to offer you outstanding customer service in the future. Thank you so much for this five-star review. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 03, 2013

Sonny was awesome and didn't pressure us at all. We go in there, get a price that we were confortable with with all the hassle and waiting and bargaining that I hate alot. Sonny was straight forward and unde More

by osirisx2x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
Jan 04, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are happy to know you enjoyed working with Sonny. Thanks so much for taking the time to visit our dealership and share your experience. We love hearing from our customers and reviews such as yours truly make our day. Our goal is to provide our customers with 100 percent customer satisfaction and we are pleased to know you have noticed and appreciate our efforts. Thank you for this five-star review. Sonny will be excited to hear about your visit. We look forward to helping you again in the future. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

January 02, 2013

hi..my name is NAWAL ELSAYED ,we visited(me and my husband RAY) this dealership yesterday,dec 31,shoping for a car,the plan was for a TOYOTA not a HONDA .Mr BRIAN CHEN welcomed us to the dealership wi More

by NAWALELSAYED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Chen
Jan 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Nawal, We are happy to know you and your husband were very happy with your visit. What a way to start the new year! Brian will be happy to hear about your review. We are dedicated to providing each and every customer with 100 percent customer satisfaction and we are happy to know you were satisfied with your experience. Thank you for this five-star review. We are honored to have you as a customer. Sincerely, Brad Mugg - General Manager | 562-405-3755 | bmugg@normreeves.com

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