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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
11,615 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 11,615 reviews
May 21, 2016
Lack of Customer Service Was there at the dealership last week and it was the worst day I had. I was there for a total of 4 hours trying to purchased a Honda Certified Vehicle Was there at the dealership last week and it was the worst day I had. I was there for a total of 4 hours trying to purchased a Honda Certified Vehicle. Previously I had purchased 2 new vehicles there, but last weekend, I felt that I wasn't important to them as far as a customer. I test drove the car and noticed stains in the rear seats as well as the door panels. I informed them that this needs to be taken care off in case I decide to purchase it. They said they will. We went to get approve as far as financing it but, I got the run around. They came with this outrageous APR and I was about to walk out when they brought it down to a reasonable APR. I know that my credit wasn't as good as it was before, but I hate those tactics that dealership uses. Then went to Finance which took half an hour to get help. Went through and signed the paperwork. As we were completing this, my car was almost done as far as detailing it. Ten minutes later, car was fine and went to inspect it. My first place to check was the rear seats and the door panels. They were still stain and felt they did a rushed job. Then I noticed the front passenger door which had a scratch as long as 12 inches. I brought this up to Valerie and she brought Terry ( Customer Service Relations ) Manager. They both stated to give them time to try to correct it by bringing the car in another day. They made it clear there wasn't any guaranty that the stains nor scratch could be removed. They will do their best to removed them. I told them that it's unacceptable. I got to be assured that stains and scratch will come off. They said no and I informed them I can't take the car unless they lower the price. They both went inside to speak to upper management. Ten minutes later, Valerie came back and said they can give me 2 complementary oil changes which in total was three that I was getting. I said no, and the contract was voided. Had to call my wife to bring back the extra set of keys she took due to that my son was sleepy and cranky. I ask Valerie if speaking to the General Manager will change anything, she said no and that was the best deal they can give me. On Monday I sent and Email to Vince Marquez (General Manager), but he never returned my email. It's sad and I felt it was unacceptable that he didn't even had time to reply to a loyal customer. I appreciate what Valerie, Terry, and Brett did, but I felt that upper management lacked customer service. I will never or will refer anyone to Norm Reeves Honda in Cerritos. More
by Jorge Castillo
Employees Worked With
Vince Marquez
May 20, 2016
Thank you Sonny Wu! 2nd time buying from this dealership with salesman Sonny Wu. I highly recommend him...smooth visit got us what we wanted and are very satisfied:) than 2nd time buying from this dealership with salesman Sonny Wu. I highly recommend him...smooth visit got us what we wanted and are very satisfied:) thank you Sonny Sincerely Tony & Nadia More
by Tony&Nadia3
Employees Worked With
Sonny Wu
May 19, 2016
Thanks, Thanks to adrian who made us a good deal, on a new honda civic sports.so appriciated hes bussness with us. Really love and enjoy the new car. Thanks to adrian who made us a good deal, on a new honda civic sports.so appriciated hes bussness with us. Really love and enjoy the new car. More
by Ejsamson
Employees Worked With
Adrian Pielea
May 19, 2016
Thank you Michelle! Michelle really helped me out and was very patient with me. She let me take my time with deciding which vehicle I wanted to purchase that fit within m Michelle really helped me out and was very patient with me. She let me take my time with deciding which vehicle I wanted to purchase that fit within my budget and answered any questions that I had. Very helpful and a pleasure to work with. More
by Luis
Employees Worked With
Michelle Villanueva
May 19, 2016
THANK YOU THOMAS Thomas was just superb. He was extremely helpful and efficient. Just get in your car and drive over right now. Just do it. Simply amazing. Thomas was just superb. He was extremely helpful and efficient. Just get in your car and drive over right now. Just do it. Simply amazing. More
by limba
Employees Worked With
Thomas Bulchand
May 18, 2016
Thank you shawn My first car & I walked out with a new 2016 Honda Civic. Shawn had so much patience with me and made the process extremely smooth. My first car & I walked out with a new 2016 Honda Civic. Shawn had so much patience with me and made the process extremely smooth. More
by anaaep
Employees Worked With
May 17, 2016
Lease of Honda Car Dan Stonescu was a great at help in our leasing of a 2016 Honda Car. He knows all the "ins-and-outs" of leasing at Norm Reeves. I will definitely seek Dan Stonescu was a great at help in our leasing of a 2016 Honda Car. He knows all the "ins-and-outs" of leasing at Norm Reeves. I will definitely seek him out anytime I go to the dealership. More
by Dave
Employees Worked With
Dan Stonescu
May 16, 2016
slow process, great help. Diego Cruz was our rep for this experience. He telephoned us and made us an offer we could not refuse. When we arrived, and during our time in the l Diego Cruz was our rep for this experience. He telephoned us and made us an offer we could not refuse. When we arrived, and during our time in the leasing process, he was always there, and always helpful. When we had a problem of any kind, he was there with a smile. He showed us a number of cars to help us make our final decision, and was friendly and smiling through the whole process. We needed his help in recovering paperwork that we had left in our trade-in vehicle. He retrieved them promptly with a smile. The whole purchase/leasing process is way to complicated and time consuming. It is paper and labor intensive and could be dramatically reduced. Having someone like Diego to smooth the way probably saves lots of sales. I was very close to calling it off. He saved our sale. More
by sharon l milam
Employees Worked With
Diego Cruz
May 16, 2016
Fantastic I just bought a new 2016 CR-V 2 days ago. It's my 4th CR-V and I went to Jose Sanchez, the same salesperson I bought my last CR-V from 8 years ago. I just bought a new 2016 CR-V 2 days ago. It's my 4th CR-V and I went to Jose Sanchez, the same salesperson I bought my last CR-V from 8 years ago. Just as before I felt he gave me a fair price for the new car as well as the trade-in. I could go to a dealership closer to my home in the San Fernando Valley, but I think I'll always return to Norm Reeves and ask for Jose Sanchez. More
by cargo54
Employees Worked With
May 16, 2016
First time owner Being a new car owner can be quite stressful, but Phil Byrd did an amazing job in walking me through the steps to make sure I was comfortable in makin Being a new car owner can be quite stressful, but Phil Byrd did an amazing job in walking me through the steps to make sure I was comfortable in making the right decision. I'm happy we were able to come up with a finical plan that works with me and also drive home with my new Honda the same day. Thanks Phil for being patient with me, especially since I'm new to all this and also thank you Honda for the great customer service! More
by KimP
Employees Worked With
