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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,505 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,505 reviews

November 30, 2013

I want to thank Lore Simmons for everything she has done!!! She went above and beyond to help us with the payments, providing is with all the information I respect to our car. More

by Vgarcia760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lore Simmons, your awesome!!!!
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to leave this 5-star review and rating! I am happy to hear that Lore went above and beyond to make your experience hassle-free. We understand that buying a car is a huge decision, therefore our team strives to give our customers all the information needed to make the right choice. We hope you will come back and see us again for anything you may need! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 29, 2013

I was shopping for Honda Odyssey Touring got few quotes from dealers and I know what I wanted to pay. Based on the reviews of Norm Reeves I walked in and was greeted by Roberto he showed me the vehicle and More

by benj71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Adil Khan
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing this excellent review and rating! I am so pleased to read that our team went above and beyond your expectations and found you a car that fits all of your needs. Our number one goal is to ensure 100 percent customer satisfaction, and I am happy to hear that Roberto and Adil helped achieve this with you. Thank you for this great recommendation. We hope to see you back again in the future! In the meantime, be sure to check out our Facebook and Twitter pages. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 26, 2013

I've never thought buying a car would be that easy. The sales person (Eduard Radulescu) helped me chose the perfect car for my family. He did a good job handling so many of our questions with professio More

by emanoesuper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Sandu, Eduard Radulescu
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

I sincerely appreciate your positive feedback! Thanks so much for sharing this review and rating. Our entire team prides itself on providing our guests with a relaxing experience. I am happy to hear that Eduard was helpful and accommodating throughout your purchase and was able to find you a vehicle to fit your family's needs. We hope you are enjoying your new car and look forward to seeing you again in the future! In the meantime, be sure to connect with us on Facebook and Twitter for updates on our dealership. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 26, 2013

Mario is a very professional sales person. I'll be ready in a couple of months to buy a car and I will definitely ask for him. More

by jsdna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for this great feedback! Mario is an excellent member of our team and will be pleased to read this glowing review. We hope to see you again in a few months for your next vehicle purchase! If you have any additional needs or questions in the meantime, please come back and see us. Also, be sure to like and follow us on Facebook and Twitter for updates and exclusive offers. Thanks again, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 26, 2013

Kim Kelly Lujan......best sales person hands down....The 2014 Odyssey is our 5th vehicle from Kim and will no doubt be getting our 6th, 7th, 8th etc.... from her as well. Not only is she such a knowledgeab More

by yoursafetyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

It is such a pleasure to read about your great experience with Kim. Congratulations on your 2014 Odyssey! Our top priority is delivering quality customer service without making our guests feel rushed or pressured in any way. It's delightful to know that Kim was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It is truly rewarding to know that we have earned your trust and repeat business. We look forward to seeing you again in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 24, 2013

This is the 6th vehicle from Norm Reeves Honda Cerritos that we have purchased. We specifically asked for Darrell Pork because he was great with us on our last purchase and we had a great experience with More

by CherylMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Cheryl, Thank you so much for this positive feedback, as well as your continued business! It is very rewarding to hear that our team has continually gone above and beyond for you. We hope to continue to see you for any of your automotive needs! If you have not already, please visit our Facebook and Twitter pages for exclusive offers and content. Sincerely, Brad Mugg | General Manager | 562-405-3755 | bmugg@normreeves.com

November 24, 2013

So far my best car buying experience. No hassle, no pressure. Kim Kelly made me feel welcomed and Murat Tiryaki made the paperwork as painless as possible. Thank you. More

by xsplat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Murat Tiryaki
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to share this excellent feedback! Our number one goal is to provide each customer with a hassle-free experience, and it is quite an accomplishment to hear that our team provided you with the best car-buying visit ever. We hope you will continue to come to Norm Reeves Honda for any of your automotive needs. Thanks again, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 19, 2013

I give Armando five stars for his EXCELLENT customer service! He was friendly, honest and sincere.This was my first car buying experience and he was able to work with me in all aspects. He was very thor More

by PriscillaN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your feedback! Congratulations on your first car purchase; I hope you are continuing to enjoy your Honda. Our entire team works hard to ensure total guest satisfaction and I'm thrilled that our dedication to customer service was apparent during your visit. We appreciate you spreading the word about your experience and hope to see you again in the future. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 15, 2013

My wife and I came to this store because of all the good things we heard and the online reviews. We were very impressed. This place is wonderful. We love our new Accord. Greg Buysman and Ziggy Estrada di More

by JMaldo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Buysman
Nov 18, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for this fantastic review! Congratulations on your new Honda Accord; you've made an excellent choice in vehicle and I'm sure you're continuing to enjoy it. Greg and Ziggy are both valued members of our team and will be delighted to hear that they were able to earn your praises. We look forward to your next visit; don't be a stranger! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 14, 2013

My service advisor was great, however, I had a reservation & sat in line for an oil change 21 minutes before the advisor got to me. I also waited 30 minutes for the shuttle & they forgot to reset More

by bobmann432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tranh
Nov 27, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to provide your feedback. I am sorry to hear that you were not satisfied with the waiting time during your servicing appointment. Our main concern is ensuring customer satisfaction and it displeases me that this was not evident during your last visit. If you'd like to discuss your appointment in further detail, feel free to give us a call. We deeply value your business and look forward to your next visit. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

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