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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,505 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,505 reviews

December 13, 2013

I have been to many dealerships in my lifetime that dont know what there doing. Norm reeves honda makes me feel like im at home and part of their family. My saleman sonny wu is a great guy thats always ther More

by blueodyssey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Wu
Dec 16, 2013 -

Norm Reeves Honda Superstore Cerritos responded

It is such a pleasure to read this amazing review. Thanks so much for going out of your way to share this feedback with us! Our number one goal is customer service, and it is rewarding to hear that our team has continually made you feel so welcomed at our dealership. We hope you will continue to come to us for anything you need! If you have not already, be sure to like and follow us on Facebook and Twitter. Best, Brad Mugg General Manager 562-405-3755

December 11, 2013

I'm Chinese from China mainland, I came to states 4 months ago with limited knowledge about car and how to buy a car here, it's so lucky to have Dan introduce Odyssey to me during the first visit, then More

by goodluckgeorge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Stonescu, Brian Chen
Dec 12, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Wow, thank you for sharing these kind words! Dan and Brian will so pleased to know that they kept you informed about your purchase and found you a great new Odyssey. Our team's goal is to make every customer feel completely comfortable during their purchase, and it is always rewarding to hear when we are accomplishing this. We hope you will come back and see us for anything you need in the future! Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 10, 2013

Kim Kelly Lujan Work so hard on our case, making sure Kim Kelly Lujan Work so hard on our case, making sure we're happy with our trade & getting us the new honda odyssey 2014 that we deserved. The rest o More

by salvhe_rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
Dec 12, 2013 -

Norm Reeves Honda Superstore Cerritos responded

I appreciate you sharing this excellent review! Customer service is our top priority, and I am pleased to hear that Kim helped you get a great deal on a new Odyssey. I hope you are enjoying it so far and look forward to helping you with any future needs! In the meantime, be sure to visit our Facebook and Twitter pages for exclusive content and special offers. Thanks again, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 09, 2013

When I came in I was shopping around, but this dealer came in and assisted me. I did not expect to be driving out with a car on such a good deal thanks to Mario. More

by Richiedragun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for taking the time to share this 5-star review and rating! I am happy to hear that Mario helped you find a great deal. We hope you are enjoying your new vehicle so far! If you have any additional questions or need anything, please give us a call or come back and see us. Also, be sure to like/follow our pages on Facebook and Twitter for updates! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 06, 2013

I came to look at used cars on a limited budget. Greg Buysman found a certified Accord that I could afford. Greg knew all about the Honda pre-owned certitified program, showed me plenty of choices. Wh More

by Victoria707
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Buysman
Dec 06, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Victoria! I am so pleased to hear that Greg was able to get you into an Accord that fit your needs and budget. Thanks for taking the time to share your experience with us! We always love to read feedback from our customers. I hope you will come back and see us again for your first service appointment! In the meantime, connect with us on Facebook and Twitter for content and offers. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 02, 2013

I visited most dealerships within 1/2 hour of my home in Moreno Valley. What most of these dealerships considered customer service felt more like pushiness and coercion to purchase a vehicle that wasn't ex More

by jerroperro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Wow, I am thrilled to read this excellent review! Thanks so much for taking the time to share your experience. It is rewarding to know that our commitment to customer service has gained us such great referrals. Susanna is an excellent member of our team and consistently delivers on our promise of top-notch customer service. We hope you are enjoying your new car and look forward to working with you, as well as anyone you send our way, in the future! Be sure to find us on Facebook and Twitter for updates on our dealership, as well as exclusive offers. Sincerely, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 01, 2013

I simply must share my experience at Norm Reeves Honda at the Cerritos Auto Square. This was by far the most fun and easy time I have had buying a car. These guys get it. The salesman Greg Buysman was no More

by susan409
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Buysman
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

We are so pleased to read this fantastic review, Susan! I am happy that Greg was able to show you all the great features of the CR-V and was helpful throughout your visit. He is an excellent member of our team and consistently upholds our value of exceptional customer service. If you have any additional needs or concerns, please come back and see us! In the meantime, connect with us on Facebook and Twitter for updates and offers. Thanks again, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

December 01, 2013

Tony Dimarzo got me the lowest price on the new civic of all the dealers I shopped. I went to 4 other dealers and learned that all I had to do is come to Honda Cerritos first. I could have saved a full da More

by beezerd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

I am so pleased to hear that Tony got you a great deal on a new Civic and put an end to a stressful day of shopping. Thanks for taking the time to leave this great feedback! Our team always aims to create a pressure-free and relaxing environment. I am glad this dedication was provided to you. Congratulations on your new Civic! I hope you are enjoying it so far and look forward to seeing you again in the future! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 30, 2013

I WENT TO NORM REEVES HONDA JUST TO BROWSE AROUND, I WAS WARMLY WELCOMED WITH A SMILE BY DANIEL SOLIS. HE HELPED ME FIND EXACTLY WHAT I WAS LOOKING FOR, ELIMINATING CERTAIN OPTIONS I DIDNT NOT WANT, TO NARR More

by luisanava857
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Solis
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for these kind words! I am happy to hear that our team was helpful and accommodating to your needs. Daniel is an excellent member of our staff and will be thrilled to hear he provided you with a professional and informative experience. We always strive to make our customers feel welcome, and I am glad to hear Daniel extended this to you. If you have any further needs, please come back and see us! Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

November 30, 2013

I came in to meet with Miss Black just a couple days ago, 11/24, with my family after about a week of emails, calls, and text messages with her. I was very impressed with how quickly she responded to all my More

by JessicaA909
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2013 -

Norm Reeves Honda Superstore Cerritos responded

What an enjoyable review to read! It is reassuring to know that Kendra provided you with a hassle-free and welcoming shopping experience. Norm Reeves Honda's primary concern is delivering flawless customer service, which means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you have any additional questions or concerns. Also, Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Best, Brad Mugg General Manager 562-405-3755 bmugg@normreeves.com

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