Norm Reeves Honda Superstore Cerritos

13 years ago I bought my first Honda from Norm Reeves and I went back 13 years later (almost to the day) to purchase another car. I inquired online about a 2013 Honda Pilot and was contacted by Pablo Cordova I went back 13 years later (almost to the day) to purchase another car. I inquired online about a 2013 Honda Pilot and was contacted by Pablo Cordova. Since I couldn't come in until the Wednesday before Thanksgiving Pablo put me in contact with one of his Internet Sales team members, Kendra Black. Kendra was amazing!! We went for a test drive, came back, and she worked out an amazing deal! As I was hesitant to purchase a new car and let go of my reliable Honda Civic (which really needed to be replaced, even though it could have surpassed it's 201,000 miles) I drove off the lot with a brand new Honda Pilot. As I drove home, I noticed that the car wasn't running smooth and that something was wrong, heartbroken, my car had to sit in the garage on Thanksgiving. I sent an email to Kendra, Pablo, the GM, the Customer Service Manager Terry Benn, and Frank Wong in Finance (who actually did the paperwork). I explained the problems I had with the car and that I was bringing it in for servicing Friday morning. First thing Friday morning I received a reply from Terry Benn!! From that point on I was well taken care of by the Norm Reeves Superstore family!!! Long story short, it was discovered that there was a malfunction with the car that had nothing to do with Norm Reeves and that it needed to go back to the manufacturing plant. EVERYONE helped me and checked on me to make sure that I was taken care of that Black Friday morning. I drove off of the lot that time feeling secure and safe that the new car that replaced the other car was just fine. I have even received a call from Pablo checking to make sure that everything is going well a month later. I love Norm Reeves Honda Superstore and have referred everyone I know there. I come from a Honda family and my family and I have been getting our cars serviced there for years. My husband even said that he wished he would have taken my advice when he bought his Accord and now he knows why I keep going back. Thank you Pablo, Kendra, Frank, and especially Terry for all you did!!! More

I went into the dealership with my mother and Susanna Yim was our dealer. She was great! She spoke Korean with my mom making it a lot easier for her to understand what is going on. While speaking in Korean was our dealer. She was great! She spoke Korean with my mom making it a lot easier for her to understand what is going on. While speaking in Korean, she spoke to me in English answering all the questions I had. I really recommend Mrs. Yim because of her kind and friendliness. Thank you! More

In my recent visit to Norm Reeves, I was helped by Jose Bolivar. He provided me with the best service I have ever received at a dealership. Jose is the most patient salesperson I have came across which is Bolivar. He provided me with the best service I have ever received at a dealership. Jose is the most patient salesperson I have came across which is a definite plus when making such a big purchase. The best part is that I drove off in a new '14 Accord. More

Service was great. Susanna Yim explain very detail about the car. She answered all of our questions. She was very understanding and good customer service. the car. She answered all of our questions. She was very understanding and good customer service. More

The experience was extremely easy and straightforward. Pablo was very helpful and knowledgeable!! I love my Honda Civic! As a first time car buyer I was nervous about the experience, but everything turned Pablo was very helpful and knowledgeable!! I love my Honda Civic! As a first time car buyer I was nervous about the experience, but everything turned out fabulous and I never felt cheated. More

I am highly satisfied and impressed with the service I get at…Especially I would love to thank Ray and Jerry for such a good service and help with purchase my new car!!! Excellent job guys!!! It’s not onl get at…Especially I would love to thank Ray and Jerry for such a good service and help with purchase my new car!!! Excellent job guys!!! It’s not only that they are very nice but if you need professional advice-ask for them!!!! They helped me to find the car that feet my needs and for the great price!!! I was paying a lot for my previous car (BMW) but now-those guys took a lot of stress out from my shoulders!!! Thanks a lot ray and Jerry-I will surely recommend your services to anyone!!!! More

Purchased a Pilot from Jeff and I would say it was one of the easiest things that I have ever done. It was so quick and simple and didn't know buying a car was that simple. Thanks Jeff for the great deal the easiest things that I have ever done. It was so quick and simple and didn't know buying a car was that simple. Thanks Jeff for the great deal and I will recommend you to all my friends and family More

Eduardo was great. I would definitely recommend him to my friends and family that are looking to buy new or used Honda cars. A+ Sales person friends and family that are looking to buy new or used Honda cars. A+ Sales person More

Purchased my Honda Accord EX 2014 from Pablo Cordova in internet sales at Norm Reeves Honda in Cerritos. I have a great car, and I appreciate all the time Pablo gave me during my purchase and in his instru internet sales at Norm Reeves Honda in Cerritos. I have a great car, and I appreciate all the time Pablo gave me during my purchase and in his instructions on how to operate the high tech features I didn't have in my previous Honda. Thank you Pablo Cordova, the managers, and finance at Norm Reeves Honda. More

Excellent service. Susanna was very professional and helpful. This was my second purchase from Susanna. I would return to norm reeves for my next vehicle purchase. helpful. This was my second purchase from Susanna. I would return to norm reeves for my next vehicle purchase. More