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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,886 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,886 reviews

February 08, 2025

Las personas que me atendieron son muy amables, son muy atentos, claro quieren vender sus productos, pero en general son agradables. More

by Jose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Nos complace saber que tu experiencia comprando tu nuevo Honda fue buena, José. Como nos preocupamos por nuestros clientes, nos gustaría saber qué podemos hacer para que tu próxima visita sea de cinco estrellas. Por favor, contáctanos cuando tengas la oportunidad. ¡Gracias! Kevin Harris | Gerente de Relaciones con los Clientes | 562-345-9100 | kevin.harris@normreeves.com

February 07, 2025

Mazen was the best, he found out our needs and filled them, we were looking at one car but after listening to what we needed it for he sold us something way better than what we thought we needed. The fin More

by fasteddie85000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mazen Abdeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Eddie! We're glad that Mazen could fulfill your needs and help you find the right car for your needs. Thanks for telling us, and we hope you enjoy your new ride! Feel free to schedule your first service appointment online.

February 07, 2025

I had Positive interactions with the people at Norm Reeves & everyone was kind and helpful More

by Veegarcia88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Martin Del Campo
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Feb 10, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're delighted that you had a positive experience with our staff when you came in. If you decide you'd like to add accessories, our parts center will be more than happy to steer you toward the right ones. Thanks so much!

February 07, 2025

Fast and easy. I got the car I wanted and I am happy with my purchase. More

by docdewar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We want every purchase to go as smoothly as yours did. That's the way to do it! Enjoy the ride, and feel free to schedule your first service visit online. Thank you!

February 06, 2025

Mechanic messed up my hood springs , they were nocked down and just left like that , very unprofessional. Will go back Tom Carson Honda More

by oscartt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to make things right with your car and the alleged damage to the hood of your Honda, Oscar. Please give us a call or contact us through e-mail so that we can resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 06, 2025

I waiting about almost 5 hours to get the recall with an appointment, everything you need to pay for the refreshments. Only positive was the comfortable seats to wait! More

by Gladyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny sanchez
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Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration in waiting for five hours for your recall repair, Gladys. We'd like to learn more so that we can troubleshoot what caused the delays. Please contact us so that we can discuss these issues in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 06, 2025

Horribly disappointed with finance team . They lied ,they cheated , they stole . Their business practices are dishonest at best . They play "shell games" . Absolute thievery . Expect contact More

by jgtrans
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Spall Tanvir , David
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Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, we'd like to find out more about your experience with your finance team. That way, we can make improvements where necessary and address any issues with our finance process. Please reach out to us at your convenience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

February 06, 2025

Never an appointment usually in and out in a couple of hours. All are polite and courteous and helpful. More

by emartinezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. oil change
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Feb 07, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's so great to read that you can get in and out for a Honda service visit! Our techs try to be efficient as well as friendly and helpful Thanks for noticing! Remember that you can opt for Express Service if you haven't already.

February 05, 2025

This is my first time bringing my car to get service and this wont be my last thanks to the great customer service that was provided by Oscar Ortega. He is a great service advisor making sure to go into det More

by jalcala833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review! We rate it a 10/10 also. Thanks for putting your trust in Oscar and feel free to request him next time! See you soon and welcome to our dealership.

February 05, 2025

Miguel was professional and explained everything well to me. The repair was quick and I truly appreciated the loaner car. More

by lao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Feb 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that you could take advantage of our loaner cars and received an efficient repair, Lao! We will pass these compliments on to Miguel. Make sure that you take advantage of other perks next time such as our service specials. Thank you!

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