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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,771 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,771 reviews

January 03, 2025

Our service experience is always Quick and pleasant. The scheduling is easy and the staff are amazing More

by scott12341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike monell
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Jan 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like a very satisfying service experience for your Honda, Scott! We're happy that everything went so well, and we welcome you to return at any time. Remember to review our service specials so you can take advantage of those perks, too. Thank you for stopping by!

January 03, 2025

The alignment of my car wasn’t done and was charged for it. Don’t plan on coming back More

by barrazaoscar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jan 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Since we value you as a customer, we'd like to make things right, Oscar. Please contact us so that we can resolve any outstanding issues, including the issue with the alignment. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 03, 2025

Customer and Service Technician worked hand in hand to ensure customer understood service(s) needed and performed were to customer satisfaction within their ability. The only thing that could’ve topped t More

by lmacrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Jan 03, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hah! We love this response and the sense of humor that goes along with it. If we could, we'd love to provide complimentary service for everything, but we will do our best to provide quality service to you and other customers instead! Thanks so much, and we look forward to working with you again!

January 03, 2025

Veey helpful! happy with purchase thank you Jerry! Free car wash, love it thank you More

by zodiac_800
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your new Honda! Sounds like you had an awesome experience down to the complimentary car wash. Thanks for letting us know, and we can't wait to serve you again, maybe for your first service appointment!

January 02, 2025

Excellent service Honda fit best vehicle ever had service men on top of care situations .thanks More

by richardvmadrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased that you felt your Honda received such great service from our team, Richard! We rely on feedback like yours to ensure that we're staying on track for service. If you need an appointment in the future, please feel free to book your appointment online. Thank you!

January 02, 2025

Meysam Kaed and Jose were very helpful and made the process very easy and smooth! More

by picassoangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meysam Kaed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda! We're glad that Meysam and Jose could escort you through the process and make it a success. If any questions arise about operating the different systems in your car, feel free to contact us. Thank you!

January 02, 2025

Great sales service with no time waisting or games . Very professional and follow through on all requests and add ons . More

by sjwcc04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Byrd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of service we like to provide to our customers! We're happy that you found our team professional and on the ball with following up on what you needed for your Honda. Thanks so much, and we encourage you to investigate our service specials for next time!

January 02, 2025

Very nice experience in selecting a car but finance/registration department lacks customer experience handling. More

by amar shergill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddy showed us the car. 5 star eddy.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new car, Amar! We appreciate the feedback on your experience with our finance department. Your feedback will be valuable in making sure that we're providing a five-star experience to all our shoppers. Thanks so much for stopping by, and we look forward to seeing you for your first service appointment!

January 02, 2025

Ramin is number sales manager in whole world Very good customer service and top car knowledgeable More

by ariyanminapour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review! We're happy that Ramin received this praise from you about your Honda-buying experience. Having a good experience buying a car makes the ride that much sweeter. Congratulations, and please let us know when you will need your first service visit. You can even schedule online! Thank you!

January 02, 2025

Horrible! !! I had a bad experience and will not go back to this location. I did not even get the work done that was needed since I waited so long ad nothing wa More

by andeeplus039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center
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Jan 02, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We can understand how frustrating waiting this long for service for your Honda can be, especially when you had an appointment. We value your feedback and will address the delays that you experienced. If you choose to return to us for service in the future, we will hope to provide a five-star experience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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