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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,009 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,011 reviews

June 06, 2025

Excellent customer service fast friendly quick very nice service quick responsive easy to work with More

by daitran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lan and Ray , Samantha Alejo
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Dai, speedy service and friendly faces are our specialty, and your shout-out means the world! 🏎️ We’ll keep things quick, easy, and fun—see you next time for another pit-stop victory.

June 06, 2025

Jesus and Jose were awesome! It was never high-pressure. They answered all my questions and showed me all the features of the Accord. I was very pleased with the entire proces More

by kellyeckholdt
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert (Finance) was five stars also!, Jesus Galeana
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Kelly, high-fives to Jesus, Jose, and Robert for making your Accord adventure 5-star worthy! 🙌 We’re over the moon that you enjoyed every step and look forward to keeping you smiling on the road.

June 06, 2025

Kim was absolutely fantastic! She walked me through every feature of the car with patience and clarity, making sure I felt completely comfortable and confident. Her knowledge and More

by Angela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Angela. Think of Kim as your personal tour guide to the world of all things Honda. She's always knowledgeable, friendly, and we know she'll appreciate this shoutout. Thank you, and if you need anything else, just let us know.

June 06, 2025

Establishment was clean and well maintained. Friendly staff members available to assist you upon entering the store More

by Erica
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex dont know his last name in financing
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Jun 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Erica, thank you for the kind words! We take pride in keeping our showroom spotless and ensuring our team is ready with a smile. It’s wonderful to hear you felt welcomed and well-supported from the moment you walked in. If you ever need anything—whether it’s another vehicle glance or a quick check-in—just give us a shout!

Jun 06, 2025 -

Erica responded

Christy was the real reason we had a great experience. I choose to work with her based off the positive reviews i saw online and loved how friendly and helpful she was throughout the whole process. The car wash was the only thing I wish was done better and a full tank of gas would have been appreciated. But i do understand that it was late and many departments were closed.

June 05, 2025

I wasn’t happy with the advisor or the price you proposed. I took my car to another dealer and got a better service price and the advisor was a lot better . More

by Acenday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the advisors name
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Jun 06, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry that your recent visit didn't meet your expectations. If you'd like to discuss any details, we are here and open to clarifying anything. You can reach out to me using the information below. Thanks Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

June 04, 2025

I had the pleasure of working with Christy, and she was absolutely wonderful , I couldn't have asked for a better salesperson. Christy made the entire experience seamless and enjoyable. If you're in the ma More

by Karina M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Karina, it sounds like Christy hit a home run for you. She truly is our MVP when it comes to making car shopping feel effortless! We’re thrilled she made your experience seamless and enjoyable. That being said, we do apologize for the long wait and hope to make your next shine session a bit faster. Thanks for giving Christy a shout-out and for letting us know where we can improve.

June 04, 2025

Tan met my concerns, he has a positive attitude and he addresses any of my that I have More

by tricia.leung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Jun 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Tricia, thanks a bunch for shouting out Tan! 🎉 We're thrilled he tackled your concerns with such a sunny attitude. We’ll make sure to give him a high-five for keeping you smiling. If anything else pops up, Tan (and the rest of us) will be ready to jump in!

June 04, 2025

Thank you for all the help and the information on the car . Aaron Perez text us for the car when it was ready More

by m.ramirezzq125622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Perez
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Jun 05, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Aaron loves keeping customers in the loop! So glad he did that for you. If you have any other questions about your car, don't hesitate to reach out. Thank you!

June 03, 2025

It was pleasure working with Suranga. Great sales skills, friendly and attentive. Will be back again! More

by mayte-tey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! Suranga will be thrilled to hear how much you enjoyed working together. We’re so glad our team's friendly, attentive approach made the process smooth, and we can’t wait to welcome you back soon!

June 03, 2025

We explained the situation of what happened to the vehicle and the service technician did not believe us when we explained what happened to our car More

by Ozo009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
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Jun 04, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we're sorry to hear about the difficulties during your recent service visit. I'd like to ensure this is resolved for you. Please reach out to me at your earliest convenience with more information. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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