Norm Reeves Honda Superstore Cerritos

Ridiculous Wait Time and Follow Up for a Small Problem Brought in my vehicle to check on my TPMS problem for the 2nd time because they couldn’t fix the problem the first time around. I was told it could ta Brought in my vehicle to check on my TPMS problem for the 2nd time because they couldn’t fix the problem the first time around. I was told it could take up to 3 hours so I waited. At 2.5 hour mark, I decided to check on the progress and was told by Ricky Marin that it would take at least another hour because they diagnosed 4 errors codes. So apparently for the last 2.5 hours all they could come up with was 4 errors codes that I could've use an OBD2 to get in a few minutes. Absolutely ridiculous. It seems like these service reps need to be checked on frequently to ensure things get done in a timely manner. More

Happy Customer! Jojo in sales, and Peter in finance, were both awesome! This was the most painless and quick car buying experience I have ever had (and I have had man Jojo in sales, and Peter in finance, were both awesome! This was the most painless and quick car buying experience I have ever had (and I have had many). There was no pressure for upgrades/ad-ons, although they did offer. They gave me exactly the deal that I was offered online, with no hassles. The customer service, even on a busy Saturday, was beautiful! I would highly recommend Norm Reeves Honda and Jojo Bayas to anybody looking to buy a Honda! More

AMAZING!!!!!! Jerry was so helpful!prior to going to this dealership I had been to 4different ones.he made my experience stress free and offered me something better Jerry was so helpful!prior to going to this dealership I had been to 4different ones.he made my experience stress free and offered me something better than I could have imagined! More

Great Service They made my deal fast and easy. I highly recommend coming here to buy a car. My salesman was Ibrahim Bendary and he was very helpful in finding the c They made my deal fast and easy. I highly recommend coming here to buy a car. My salesman was Ibrahim Bendary and he was very helpful in finding the car I wanted. More

Civic 2017 Ty was very helpful during the whole process of buying my new Honda Civic 2017. He made car shopping easy. I highly recommend everyone to buy a car th Ty was very helpful during the whole process of buying my new Honda Civic 2017. He made car shopping easy. I highly recommend everyone to buy a car through an internet salesperson. More

Great costumer care! Kan You is an excellent employee, to start off he gave me and my father great costumer service. He is a good listener and provides a lot of informati Kan You is an excellent employee, to start off he gave me and my father great costumer service. He is a good listener and provides a lot of information of different Honda vehicle. Over all I had a positive experience with Cerritos Honda, Thank you once again Norm Reeves Honda and Thank you, Kan You for your great costumer service. I will definitely recommend Cerritos Honda to my families and friends! More

Great work! Easy to work with, great customer service. Quick and easy, answered all my questions. Helped setup my technology in my car, helped to simplify it. Easy to work with, great customer service. Quick and easy, answered all my questions. Helped setup my technology in my car, helped to simplify it. More

Great Experience Sam Alhafni made my car shopping and buying experience the most positive I've ever had. No pressure, answered all my questions to my complete underst Sam Alhafni made my car shopping and buying experience the most positive I've ever had. No pressure, answered all my questions to my complete understanding, and not once did I feel rushed. Awesome job Sam! More

Great customer service I had a pleasant buying experience with Christy’s assistance. Sh me acknowledged and considered my need as a buyer but also did all she can to work th I had a pleasant buying experience with Christy’s assistance. Sh me acknowledged and considered my need as a buyer but also did all she can to work things out in agreeable terms. More

Excellent Her costumer services was excellent she help us with all the prosses especially with the payment and APR she was so nice I definitely come back with Her costumer services was excellent she help us with all the prosses especially with the payment and APR she was so nice I definitely come back with her if I buy s new car again. Thanks Jenn More