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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,553 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,553 reviews

November 16, 2024

They are really nice, Alberto the sales man he treat me real good. Thanks honda of cerritos. More

by cnybri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Honda! We're pleased that Alberto could be there for you. Thanks so much, and we can't wait to see you again!

November 16, 2024

Was not a great experience very bad service had me there for 8 hours told to me go back twice it was a really bad service won’t be back there. More

by hinojosa4maria@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn more about your service experience for your Honda, Maria. We understand your frustration about the delays you experienced and would like to resolve the issues you faced. Please contact our dealership when it's convenient for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Second time at this Dealership. Dealership has very good service. Leo was very helpful and kind. More

by NATALIEH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo In Service.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Welcome back, Natalie! We're happy that you received satisfying service once again for your Honda. We appreciate the kind words for Leo and will be sure to tell him. Thank you, and see you next time!

November 15, 2024

very good customer service. she is very dedicated, thoughtful, friendly, helpful and tries her best to find customers a car that fits their budget. More

by Tan1812
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Honda! We'll have to pass on your compliments to Christina about her wonderful service. Thank you, and we hope to see you at a future service appointment!

November 15, 2024

Leo is awesome. He’s very understanding, honest and listens to what I want. I followed him from Long Beach and now at Cerritos , Cerritos is much better. More

by miamorey2k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, service dept
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Nov 15, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Leo must have made quite an impression on you with the service you received in Long Branch, Mia! Thank you for scheduling service in Cerritos with us, and we look forward to having Leo serve you once again.

November 15, 2024

Didn’t reset my maintenance light Fairly quick Too much money to replace tire, went elsewhere More

by littlefoootojd73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on your service visit for your Honda. We will keep your comments in mind as they will help us to improve the services that we offer such as tire replacements. If you choose to return, we hope to provide you with a five-star experience. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Horrible customer service no recommendation & solution they provide at this time. Bad day for me . More

by shahriaar411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michel barr
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We'd like to learn about your service visit for your Honda. That way, we can find out what issues you faced and work on improving them so that you will enjoy a five-star experience next time. Please contact us if you'd like to discuss your visit in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 15, 2024

Service was fast and no hassle. The service representative was timely and informative. The waiting area is spacious. More

by joegjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in the service department.
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds like an awesome service visit, Joe! Thanks for bringing your Honda in for service, and we're glad that you had timely service and a nice area to wait in for your car. See you next time!

November 15, 2024

Ruben’s help with my tire situation was efficiently explained to me and taken care of in a timely manner. More

by bellgoglo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Nov 18, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We want our customers to feel well-informed about the services their Hondas require. We're happy that you understood about your tire situation and that it was taken care of with efficiency by Ruben! Thanks so much for bringing your car in for service, and we hope to see you at a future appointment!

November 14, 2024

Salesman was great… we traveled from Riverside because he gave us the information we needed in the phone. More

by klslscat
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Porter
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Nov 14, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate taking the time out of your schedule to drive from Riverside to buy your new Honda! Congratulations, and, if you're in town once again, please stop by. Thank you!

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