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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,811 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,811 reviews

November 12, 2024

This time very bad service Had to wait 3 hours for a simple engine oil change with appointment More

by artframes19981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you bringing up the delays you experienced for an oil change. We will address these issues with our service team to get our team back on track if necessary. If you have any further questions or concerns, please reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 12, 2024

Fast, accurate, on time and responsive service. Simple best of the best! Always be back here. More

by Jorge Vargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means a lot to us, Jorge! It means that we're doing something right when it comes to service, and it sounds like that's what happened for you when you brought your Honda to us. Thanks for the compliments, and please let us know what else you may need!

November 12, 2024

Christy went above and beyond to help me get the car I wanted in a timely manner. I enjoy working with so much that this is the third vehicle I purchase from her. More

by Wendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Atienzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's wonderful to hear, Wendy! We appreciate your buying another car from us and praising Christy's assistance. Thank you, and we look forward to serving you again! Congratulations, too, on your new Honda!

November 11, 2024

The employee are friendly and the service is awsome will recommend it to the family and friends More

by Jona
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Jona! We appreciate you recommending us to your friends and family, and hope that we will see you again for service. Thank you!

November 11, 2024

Susanna is very at front and transparent we're very pleased thanks again I highly recommend her. More

by JSOTELO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled you chose our store to buy a used Honda! Thank you for giving us your business, and letting us know how Susanna could help you. See you next time!

November 11, 2024

Very nice dealership. After parking, a salesman promptly greeted us and asked if we needed assistance. I believe his name was EJ. He allowed me to view the newest Accord m More

by ebressler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EJ Yeon
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your new 2025 black Honda Accord! We're happy that EJ could go out of his way to find a car for you after it turned out the 2024 was unavailable. We understand that the wait for the car was making you eager to get behind the wheel. Thank you for waiting, and we look forward to working with you again!

November 10, 2024

Thank you for being so kind and patient when I was looking for my car More

by alexismelvin92881
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Tabatabai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Vu
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new-to-you Honda, Alexis! We hope you enjoy the ride and welcome you to return for service. Thank you!

November 10, 2024

Dealership was amazing per usual . Only place I go to get my cars . ALWAYS makes a way for their customers . Christy was AMAZING she had everything ready when I arrived to the dealersh More

by Dionne Kirkland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty, Dionne, and congratulate you on your new Honda! Sounds like Christy really gave it her all to get you behind the wheel. Thanks so much, and we'd be happy to help you out again!

November 09, 2024

Johnathan was very helpful and attentive to my needs with my service. Very informative and gave great details about my warranty More

by cjbarbosa07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Johnathan could be there for you during your Honda service visit! Thanks for letting us know, and we're pleased that he informed you about your warranty as well. See you next time!

November 09, 2024

Good excelente muchas gracias profesional gracias por todo el trabajo bien realizado gracias pronto estaré por ahí More

by carollinnigarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antony
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Hola Carol! Nos emociona ver esas cinco estrellas. Parece que tu visita de servicio fue excelente. Gracias por elegirnos, y no dudes en visitarnos cuando quieras. Por favor, cuéntanos qué podemos hacer para elevar tu experiencia a cinco estrellas.

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