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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,806 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,806 reviews

November 12, 2024

The guy that help us was nice and he explained everything the car needed. Thanks More

by mcjc7@yahoo.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that your service visit went so well for our Honda! It's important for us to provide quality service for our customers. Thanks for stopping by, and we'd love to work with you again!

November 12, 2024

Manny was the tech who assisted me. He was very professional and helpful. He also answered all my questions and provided outstanding service. The maintenance was done quickly and very t More

by eribertotorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We strive to provide thorough service for our customers, and we're thrilled that Manny delivered that to you, Eriberto! We also like to let you know what may be next on the table. Thanks for putting your trust in us, and we hope to see you again!

November 12, 2024

Great experience with Mr. Ortiz. Will go back again to bring my car when it’s needed. More

by mrsteveramirezz
Recommend Dealer
Yes
Employees Worked With
I think it was Tony Ortiz 5 stars
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that, Steve! We're happy that Tony could provide you with service for your Honda that will bring you back for more. Thanks so much, and we'll see you next time!

November 12, 2024

Came in for oil change with no appointment and car issue. Rep Johnathan called me with update on the car. Informed issue was covered under warranty & car would be ready same day. Great same day service More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan service dpt
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's awesome, Fernando! We're glad that we could fit you in for an oil change and car issues with your Honda. We will let Johnathan know how pleased you were getting your car back so quickly on the same day. Thank you for sharing, and we hope to see you in the future! Remember that you can schedule appointments online, too, at your convenience!

November 12, 2024

Dealership service was good but technician left mess in my car and stained my seats More

by kristina_galliscias51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're happy that the service for your Honda was satisfactory, Kristina, but understand your frustration with the condition of your car after service. We appreciate the feedback and will use this to ensure our service team stays on track next time. Thank you, and we look forward to giving you a five-star experience next time!

November 12, 2024

This time very bad service Had to wait 3 hours for a simple engine oil change with appointment More

by artframes19981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you bringing up the delays you experienced for an oil change. We will address these issues with our service team to get our team back on track if necessary. If you have any further questions or concerns, please reach out to us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 12, 2024

Fast, accurate, on time and responsive service. Simple best of the best! Always be back here. More

by Jorge Vargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Nov 13, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty means a lot to us, Jorge! It means that we're doing something right when it comes to service, and it sounds like that's what happened for you when you brought your Honda to us. Thanks for the compliments, and please let us know what else you may need!

November 12, 2024

Christy went above and beyond to help me get the car I wanted in a timely manner. I enjoy working with so much that this is the third vehicle I purchase from her. More

by Wendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Atienzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's wonderful to hear, Wendy! We appreciate your buying another car from us and praising Christy's assistance. Thank you, and we look forward to serving you again! Congratulations, too, on your new Honda!

November 11, 2024

Susanna is very at front and transparent we're very pleased thanks again I highly recommend her. More

by JSOTELO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled you chose our store to buy a used Honda! Thank you for giving us your business, and letting us know how Susanna could help you. See you next time!

November 11, 2024

Very nice dealership. After parking, a salesman promptly greeted us and asked if we needed assistance. I believe his name was EJ. He allowed me to view the newest Accord m More

by ebressler
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EJ Yeon
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Nov 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your new 2025 black Honda Accord! We're happy that EJ could go out of his way to find a car for you after it turned out the 2024 was unavailable. We understand that the wait for the car was making you eager to get behind the wheel. Thank you for waiting, and we look forward to working with you again!

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