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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,107 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,107 reviews

February 03, 2024

Gave me incorrect information about the insurance the dealership provided me. Told me it was only to insure be to drive on the street ('not real insurance') , I called that insurance company and they tol More

by Cammie120
Recommend Dealer
No
Employees Worked With
Nathan Kohlhoff, Nathan Kohlhoff
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Feb 06, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We sincerely apologize for any confusion regarding the insurance information provided. Our team aims to offer accurate details, and we appreciate your feedback. If you have further concerns, please reach out when it is convenient. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

February 03, 2024

Great customer service. Friendly staff. They gave me a great deal on a 2024 Honda. More

by manny.1150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ignacio Padilla
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you received great customer service and found our staff friendly. Enjoy your new 2024 Honda, and if you have any future needs, we're here for you!

February 03, 2024

I was satisfied I was happy and very pleased with my purchase and customer service I recieved. More

by delilaah.g
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodriguez
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear about your satisfaction with your purchase and the customer service you received! Thank you for choosing our dealership. If you have any further feedback or suggestions, feel free to share.

February 02, 2024

Overall not bad, just this time was annoying Stop sending these surveys Stop stop stop More

by Leedarlene
Recommend Dealer
No
Employees Worked With
It wasn't the person I was working with, it was having to wait an hour and a half to find out that the part needed for my car was on back order also my rear view mirror does not auto dim
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Feb 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear that your recent experience was less than great. If you would like to discuss your visit to our service department please reach out to us when it is convenient for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

February 02, 2024

So friendly They did great work They did great working and so fast no wait, they say everything is very well More

by rimarajdhami123
Recommend Dealer
Yes
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Feb 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided excellent service efficiently. If there's anything more we can do for you, please don't hesitate to reach out.

February 02, 2024

It was pleasant. I like that I can work while I wait in the lobby. More

by f_g_corpeno
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Feb 02, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience with us. We're delighted to hear that you found our lobby conducive for work. We appreciate your feedback and look forward to serving you again in the future.

February 02, 2024

Excellent service, Ramiro Montes was very patient and detailed on the explanations and bends over backwards to get you the best deals on the maintenance. My pilot drives smoothly now. Thank you very much More

by joanpyap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Pork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your positive experience with Ramiro Montes and our service team! We're thrilled to hear that your Pilot is driving smoothly. If you ever have further questions or need assistance, feel free to reach out. Safe travels!

February 02, 2024

Excellent service and very helpful staff Jonathan was very helpful and provided me with excellent service and kept me updated on the process of my car. More

by Mayrabsaravia
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for your positive feedback! We're thrilled to hear that Jonathan provided excellent service and kept you informed throughout the process. We appreciate your business and look forward to serving you again in the future.

February 02, 2024

I did not expect that work can be done in the time the service sdvisor said . It was fast. I should've stayed at the dealery More

by Aleccarm
Recommend Dealer
Yes
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback. We understand the value of your time and appreciate your feedback on the prompt service. We'll strive to continue exceeding your expectations in the future.

February 02, 2024

He was very informative and gave me updates and He even googled one of the items that my car needed so I understood More

by delatorren1995
Recommend Dealer
Yes
Employees Worked With
Braulio
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Feb 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience. We're delighted to hear that our team member provided informative updates and went the extra mile for you. Your feedback is valuable, and we look forward to serving you again in the future.

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