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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,806 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,806 reviews

November 30, 2024

I had appointment at 11am, but they did not check the car till 4 pm and then they said I have to come back next week for the part More

by Lj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Srrvice
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for providing us feedback on your service visit for your Honda. We will need to investigate the delays that you experienced and see what may need improvement in our processes. Please contact us so that we can resolve the issues that your Honda is experiencing and get the right part for your car. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 30, 2024

Good Service and Professional staff. They show care for the customer.Ms Cristy Nuval is Good in explaining all the details and answer all my questions.Definitely i will recommend this Ag More

by jhunian51829@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We wish you the best of luck with your new Honda! We're happy that Christy could answer your questions and make you feel confident in driving your new car home. We appreciate you recommending us, and thank you for your business. See you next time!

November 29, 2024

Great customer service . Good experience . I appreciate that . Shows the effort they put into their team More

by jessicareyes562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a nice review, Jessica! Our service team tries their best to support all our customers, and we're happy that you experienced that at our dealership. Thanks so much, and please let us know when your Honda is ready for the next service appointment!

November 29, 2024

They did an excellent job of servicing my vehicle. I would recommend Cerritos Honda Service More

by Ivan Trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased that we could provide your Honda with the service it needed, Ivan! Thanks for stopping by, and we look forward to working with you again.

November 29, 2024

Love my advisor, Julie Canales. She has been the best advisor since I purchased my vehicle More

by Cec7672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled that Julie's performance has kept you coming back for service for your Honda! We will be happy to pass on the good news to her and look forward to providing you quality service once again. Thank you!

November 29, 2024

Deals are reasonable and acurate cares are greate and salespeople are great and professional at all time More

by soriano_yesenia77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, Yesenia! We appreciate you letting us know about your sales experience in buying a Honda. We will pass on the praise to our team and hope that we see you in the future for service. Thank you!

November 29, 2024

Very helpful. ..very happy with the service...went out his way to resolve some of the recall problems with the car...I really restored my trust on the service after More

by caryh.peralta@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph vargas,
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're so pleased that we could provide you with trusted and professional service when your Honda needed repairs for a recall, Cary! Thank you for putting your trust in us, and we look forward to working with you again.

November 29, 2024

You always do great work on my car feels great when i get it back will countinue getting my car fixed at the superstore always thank you More

by Dolores deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ortega
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's so nice to hear, Dolores! We pride ourselves on efficient, quality service so that customers like you can get back on the road safely and with confidence. Feel free to reach out if you need anything else. Thank you!

November 29, 2024

Jonathan is a good person and he helps you very well and explains to you what the solution is to fix your car. More

by ruizcesareduardo00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Romero
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback is what we like to hear about our employees, including Jonathan! We're pleased that he took the time to explain the services that your Honda needed and what will be done. Thank you for sharing, and we hope to see you at a future date!

November 28, 2024

Awful experience. After waiting 4 hours after a scheduled appointment for an oil change in the morning and then told I may have to leave my car overnight, I chose to c More

by Carrie-Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee that helped me was Ramiro Monte’s. He was polite and took care of me. It is the management who are booking too many appointments.
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Dec 03, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback on the delays you experienced in attempting to get an oil change, Carrie-Anne. This is an issue that we must address so that we can get customers out the door in a timely fashion and provide them with a five-star experience. If you have any further questions or concerns, please reach out. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

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