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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
10,405 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 10,405 reviews

May 24, 2025

Lili Mares was amazing and really helpful when it came to picking out my new vehicle! Really nice and respectful. I really liked that I was able to joke around with her and get a good laugh together. Definit More

by Jose Velasquez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lili Mares
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May 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Jose, we’re delighted Lili could make your car-buying experience both enjoyable and seamless. Finding the perfect match is what we’re all about, and we’re thrilled you’re happy with your new ride. We look forward to helping you again down the road!

May 23, 2025

Julie promise me car will be ready @ 1:30 but I called three times, I received my car around 3:15pm More

by chuckmody20021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Chuck. We're really sorry to hear about the wait. It's always our goal to deliver your vehicle back to you promptly, and we apologize that we missed the mark this time. If you need anything else or want to discuss this issue further, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

May 23, 2025

Very helpful and patient with us. Explained everything well. Showed us different card since I was so indecisive. More

by manzano_araceli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Olvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hey Araceli, we're glad our team could patiently guide you through the car lineup! 🚗🔍 Thanks for sticking with us; we’re here whenever you’re ready for round two.

May 23, 2025

Friendly, solved all issues. Car came back as scheduled. Would recommend the service at this location. More

by baunderwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - George Juarez
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May 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the recommendation! We’re so glad our team could tackle every issue and get your car back on track. Can’t wait to impress you again!

May 23, 2025

I get information on what need to be done, approximate time to be completed, updated on the progress, informed on any other repairs needed and called when the car is ready. More

by cristycab40
Recommend Dealer
Yes
Employees Worked With
Javier Pena
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May 27, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the high-five on our communication game! We love that you got the full play-by-play—timelines, updates, repairs, and all! Thank you, and see you next time.

May 22, 2025

My experience in buying a new car was amazing. All my questions and concerns were answered. More

by usc96trojan
Recommend Dealer
Yes
Employees Worked With
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Galeana
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May 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Woohoo, that’s music to our ears! 🎶 Hearing that you felt heard and helped is the best compliment we could get. Thrilled we could answer all your questions and calm your concerns.

May 22, 2025

I had a pleasant experience at Norm Reeves Honda. The staff were friendly, knowledgeable and professional! More

by TRACY_GREEN63
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
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May 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Tracy, we're delighted you had a pleasant visit and found our staff friendly, knowledgeable, and professional! We aim to make every visit feel personal—come back anytime!

May 22, 2025

Had the exact car that we wanted. Sales and finance were both excellent Great experience More

by rdwfaw
Recommend Dealer
Yes
Employees Worked With
Jerry in sales
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May 23, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for letting us know you found the exact car you wanted and enjoyed both our sales and finance teams! We love hearing that everything exceeded your expectations. The next time you need us, we'll be here, ready for another great visit.

May 21, 2025

Service manager Cristina , needs to be replace,d. In my opinion doesn’t know how to solve issues. This is the 2nd time that she and I have talked about service at this location. I also Mr. Marinez un More

by erusenescu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina, Mr. Martinez, service
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May 22, 2025 -

Norm Reeves Honda Superstore Cerritos responded

Hi, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact me so we can work towards a resolution. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

May 20, 2025

Customer service was excellent and outstanding. Service advisor was very helpful, accomodating and respectful. Very knowledgeable. More

by Bobot228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Pena
Report | Print
May 21, 2025 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate the kind words! It’s fantastic to hear our service team made everything easy and respectful. Thank you for recognizing their hard work, and we hope to continue exceeding your expectations.

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