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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.5
9,557 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,557 reviews

October 31, 2024

Very courteous and helpful with any questions I had about the service and anything I needed to do More

by garry.a1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're here to serve you when your Honda needs service, Garry! We're pleased that our service team delivered and answered all your questions. Thanks so much, and we welcome you to return any time!

October 31, 2024

Buenos días si creó el servicio fue muy satisfactorio y la atención también estuvo excelente More

by joshtovaar12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hossain Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devon Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thearon Armstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reza Asnashari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Galeana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Hola Josh, ¡tu calificación de cinco estrellas realmente nos alegra el día! Demuestra que estamos en el camino correcto, y nos complace mucho saber que tu visita a nuestro concesionario fue excelente. ¡Gracias por visitarnos!

October 31, 2024

In time very very nice explicó todo lo que es necesario y claro para regresar More

by margo1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know person
Nov 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

¡Nos alegra que tu visita de servicio para tu Honda haya sido excelente y a tiempo, Margo! Gracias por informarnos, y estaremos encantados de atenderte nuevamente.

October 31, 2024

I was due to get a free tire rotation and they said they did it and I know for a fact it did not happen. Basically I got scammed. Perhaps scammed is a strong word but I know said word did not get done. More

by DowneyDale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're concerned to hear that your tire rotation for your Honda wasn't up to your expectations, DowneyDale. Since we value you as a customer, we'd like you to contact us to discuss this matter in more detail. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 31, 2024

she's very helpful and very approachable to her costumer. She make sure that her costumer very much satisfied and she" very friendly. More

by shaniellejax18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great to hear that Christina took such good care of you when you were buying your new Honda, shaniellejax18! Thanks for taking the time to give us a five-star rating, and we hope to see you in the future!

October 30, 2024

Christy is amazing I would most definitely recommend . She has a great personality that makes you feel super comfortable. She goes over and beyond her job to make sure that her customers are comfortable w More

by Latijera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, Latijera! We're delighted that Christy could make you feel so comfortable when you were going through a big purchase like a car. Thanks for putting your trust in us, and we look forward to seeing you at your first service appointment!

Nov 01, 2024 -

Latijera responded

Thank you

October 30, 2024

very friendly and nice to the customer although service can be slower than what was promised but still reasonable More

by omhibson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jerry gonzalez
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback, omhibson, and will address the delays you experienced with our service team! Thanks for coming by, and we're happy that your experience was so pleasant. Hope to see you soon!

October 30, 2024

I took my car for service oil change and tire rotation I got my car and left. Half way home I got a sensor turned on indicating low tire pressure. More

by patty6929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 31, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We can understand how frustrating it is to return home after service for your car and the tire pressure light turns on, Patty. Please contact us so that we can take care of this. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 29, 2024

Excellent service! Julie helped us resolve the recall issue in record speed on our rentals, and we were back on the road in no time! Thank you for wonderful service! More

by ascensioncars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Oct 29, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's great that you're back in business, ascension cars! We appreciate the positive feedback for Julie in resolving the recall issues. Thanks so much for letting us know, and we're here when you need us.

October 29, 2024

Got my dream Honda accord sport, thanks to sales person Joel Davalos for making this happened in the most professional helpful way. He helped me out with a low monthly payment and low interest rate. More

by gonz.stacy12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Davalos
Oct 30, 2024 -

Norm Reeves Honda Superstore Cerritos responded

What a wonderful milestone in getting your dream Honda Accord, Stacy! We're pleased that Joel made the experience rewarding and found you a good deal. Thanks for giving us your business, and we look forward to seeing you in the future!

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