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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
9,554 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 9,554 reviews

November 03, 2024

I love Julie in Service! She’s an incredible support and always rages care of me. I’ve been a VIP for 20 years!! More

by teri_cheatham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in Service
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Twenty years, and you're still using our dealership to service your Honda, Teri! We're very flattered, and we will be thrilled to tell Julie about your compliments. Thanks so much, and we'll look forward to serving you for 20 more years!

November 03, 2024

Service technicians that last few times I've come have been overall attentive and supportive to completing my automotive needs. More

by rv318911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That sounds great, rv318911! We're happy to read your feedback. Please let us know what we can do to provide you with a five-star experience in the future. Thank you!

November 03, 2024

Friendly and courteous salesperson Lili. Busy on the weekends but still accommodating and warm. It is just 40 miles away More

by estaciodeinntal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lili
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you taking the trip of 40 miles to get service for your Honda, estaciodeinntal! Thanks for letting us know about your experience with Lili, and we will keep your comments in mind to provide you with a five-star experience in the future. We hope to see you next time!

November 03, 2024

I was greeted nicely and asked the kind of service I wanted for my vehicle. She explained the other services that will be done as part of their routine checkup. I was able to get my vehicle promptly and More

by Onie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad that Julie could provide you with the customer service that you deserve, Onie! We're also happy that she gave you the heads up on what your Honda needs next. Please let us know when you will need a future service appointment after your cabin filter replacement. Thank you!

November 03, 2024

Julie Canales is a superstar. She takes care of my car needs every time. Very clear on what is needed More

by Ritaroni13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
Report | Print
Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled with the praise that Julie is getting for service, Rita! This is the kind of service that we strive to provide, and we're glad that she could deliver that to you for your Honda. Thanks so much, and we'll see you next time!

November 03, 2024

Joseph was great! Always friendly and professional. I recommend all my friends and family to Joseph! More

by Pinan56789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stanley Han
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Joseph will be happy to read this great review, Pinan56789! We're pleased that he's committed to giving all his customers exceptional service and that your Acura was the recipient of that. If you need service in the future, be sure to reach out. Thank you!

November 03, 2024

Excellent service, quick and honest sales. .. it's my 3rd car acquired from this dealer More

by roger.dingle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jojo Bayas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your third Honda from our dealership, Roger! That's very flattering, and please let us know what else we can do for you. We'd also like to learn what we can do to provide you with a five-star experience next time. Thank you!

November 03, 2024

They charged for wipers but didn't work Should be work i paid what they said More

by mannanpara4151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration in receiving windshield wipers that are not working, mannanpara4151. Since we value you as customer, please contact us so that we can make this right. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 03, 2024

Took a long time more than 3 hours to have my 1st oil change. I ask the person to check on my car (Aaron) he said he would, but never seen him get up his chair or call. I home the next one is better cust More

by sandra.carriedozaq101
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron - service dept
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your feedback on your service visit for an oil change for your Honda will help us to improve our services, Sandra. We understand how frustrating a 3-hour wait for an oil change can be. Next time, we hope to provide you with efficient, five-star service. If you have any further questions or concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

November 03, 2024

I was a little disappointed that the only snacks available were kñones you had to purchase. No free coffee… etc! That was a surprise! More

by SV
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian P
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Nov 04, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, SV! We appreciate the feedback on the refreshments that were available so that we can make changes on that front. Thank you, and we hope to see at future service appointment!

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