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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.6
12,400 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 12,400 reviews

November 05, 2026

They took good care of me. I do have one gripe! No coffee or tea available! ???? More

by TonyMcQueen007
Recommend Dealer
Yes
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November 05, 2026

First, ASK for Albert Rosales, he is AMAZING. He wasn't pushy or aggressive at all, he went at my pace with the process. Once i knew the vehicle i wanted, he was efficient in getting me out the d More

by Joseph Guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ugur
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November 05, 2026

Honda service people shows professional friendly to interact with customer needs ! Excellent service ! We are proud of having 3 all Honda SUV vehicles in our family ! More

by chenbr2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Saboor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo Lazcano
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November 05, 2026

He was efficient and reliable He has always been helpful and communicative, keeping us posted as to when the job is done. More

by ramirezb74
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Nov 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

That’s a well-earned cheer for Thanh! His efficiency and communication have given you dependable support, visit after visit. Your review belongs right up front in his cheering section!

November 05, 2026

Great experience, work was done in a timely manner. Helpful in answering all my questions and concerns. More

by maggieluna03
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Nov 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great experience starts with making room for your questions! It’s good to hear that you received helpful answers and timely work during your visit. This Q&A gets full marks from us!

November 04, 2026

Everything went good. And Joesph Vargas is always great. My service done was also good as well More

by kathina_br0wn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Nov 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

There’s something special about a familiar favorite that fits just right! It’s wonderful to hear that Joseph continues to take such good care of you and that your service went well. He’s certainly earned his place in your regular rotation!

Nov 05, 2026 -

kathina_br0wn0 responded

Yes. Joseph Vargas is always so nice to me and he a good representative for Honda. He always treat me well when I show up with my vehicle. I appreciate good customer service.

Nov 05, 2026 -

kathina_br0wn0 responded

Joseph Vargas has good customer service. I appreciate that. That’s what I like

November 04, 2026

EXCELLENT CUSTOMER SERVICE. CLEAR EXPLANATION OF WORK PERFORMED, GREAT COMMUNICATION. Our service adviser George provided clear view of the maintenance needed for our vehicles. More

by raj10
Recommend Dealer
Yes
Employees Worked With
GEORGE
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Nov 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You brought the enthusiasm, and we’re right there with you! Hearing that George explained the maintenance clearly and kept communication strong gives us plenty to celebrate. A big cheer for a visit that earned such high praise!

November 04, 2026

The waiting time was very long Customer service very good Need to have more mechanics working car More

by teresag2469
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez
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Nov 04, 2026 -

Norm Reeves Honda Superstore Cerritos responded

The long wait was disappointing, and your feedback about having more technicians available is understood. We value you pointing out what could be improved, alongside what went well. It’s good to hear that the customer service left a positive impression.

November 04, 2026

Went in for oil change. When i got back parking brake was broken. Was forced to pay $280 for something i didnt break. I dont use parking brake More

by jonoh2890
Recommend Dealer
No
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Nov 04, 2026 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear you left with unresolved questions about your parking brake. We hear your concern about when the issue occurred and why you were responsible for the cost. Please contact us directly to discuss the repair and what was explained during your visit. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

November 03, 2026

Mr. Ramon the Service Manager made me feel heard and values my business. I love the brand because of the quality product: 26 FL5 Civic 26 and CRV Hybrid. Customer service is important because if it wasn More

by BANKONME5
Recommend Dealer
Yes
Employees Worked With
The Service Manager
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Nov 04, 2026 -

Norm Reeves Honda Superstore Cerritos responded

You’ve put real trust in Honda and in the people here. Ramon’s attention helped you feel valued, and your recognition of sales and service gives everyone a reason to stand a little taller. We’re giving your loyalty the customer-appreciation spotlight today!

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