Norm Reeves Genesis of Cerritos

So we were having a new baby and was in need of bigger SUV wanting to trade it our smaller Lexus SUV. Jake was our salesman at Cerritos Genesis dealership. He was a true gentleman and was very persistentl SUV wanting to trade it our smaller Lexus SUV. Jake was our salesman at Cerritos Genesis dealership. He was a true gentleman and was very persistently dedicated to get us a good deal, both on our trade-in and SUV we wanted to purchase. Needless to say we made our purchase three days after our initial contact. He was really accommodating and more than willing to get a deal done, and made our buying smooth, pleasant and stress free. If you are in need of Genesis or Hyundai as your next vehicle, give him a shot you won’t be disappointed. He will frequently follow up with you and do everything he can to help you financially and not just to sell. To be honest I have purchased many cars before and have dealt with many dealerships in the past but one thing about this dealership is also how they also train their finance guys. I am not sure if it’s just me but I always felt that the dealership finance folks were a little grumpy with no emotions as if they don’t care what you are buying and just cares about the paper work. This wasn’t the case here at this dealership. Both Ali and Vito were our finance guys and they were very helpful and friendly, and more importantly they were on the same page as our salesman to make sure we are happy with our purchase. I was very fortunate to have all of them help us along the way. I couldn't be more grateful for their dedication to customer service!! Really the best personal customer service we ever experienced from salesman and finance folks all together, and not just from the salesman. They just went above and beyond on our buying experience with them. They listened to our needs and demands, and they were very accommodating. More

From the first call to make an appt with Jake to driving off the lot with our new G70 Jake was dynamite. He was personable, knowledgeable, through, and most importantly the most friendly guy. We loved how off the lot with our new G70 Jake was dynamite. He was personable, knowledgeable, through, and most importantly the most friendly guy. We loved how he walked us through each step our purchase answering every question. The most important thing we can say is we trusted Jake and felt confident in his hands. Thank you Jake, Richard and Cyndi More

Excellent customer service provided by Bill Stephans and Scott Kim of the Norm Reeves Genesis of Cerritos Department. Scott Kim of the Norm Reeves Genesis of Cerritos Department. More

Came looking for a G70 & going through many dealerships, this one treated me like family & was able to help accommodate our budget shoutout to manger Vito & Daniel woo for letting us watch the game while we this one treated me like family & was able to help accommodate our budget shoutout to manger Vito & Daniel woo for letting us watch the game while we go through the process. More

Outstanding sales staff No hagglingAlex and Vito Outstanding sales staff No haggling Alex and Vito represent the brand well and are top notch guys Outstanding sales staff No haggling Alex and Vito represent the brand well and are top notch guys More

Ali & Alex were a lot of help! They got me the car I wanted & everything. Fast friendly service with no hassle. I really appreciate them! wanted & everything. Fast friendly service with no hassle. I really appreciate them! More

I had a great experience at the dealership, which resulted in me leasing a new car. The staff there were very helpful, particularly Mariana and Dwayne. They were very patient with me working throug resulted in me leasing a new car. The staff there were very helpful, particularly Mariana and Dwayne. They were very patient with me working through some technical issues with the car (which turned out to be my issues, not the car’s) and that was a major reason I decided by lease from Norm Reeves. More

I live in the Valley, and I take the trek just to go to Norm Reeves for my lease trade-ins. Just recently I got into the Genesis G70, which I ABSOLUTELY am in love with! But, this experience wouldn't have Norm Reeves for my lease trade-ins. Just recently I got into the Genesis G70, which I ABSOLUTELY am in love with! But, this experience wouldn't have been a breeze and phenomenal without my guy, Scott Kim. I'm a longtime customer of his, and he always knows how to get the job done. He's personable, professional, friendly and accommodating. I'm a customer for life. Norm Reeves Genesis is where it is. Don't hesitate, they're the best! More