Norm Reeves Genesis of Cerritos

I had the best experience of purchasing my new GENESIS GV70 amazing car with even more amazing sels advior JAKE WEBER. His customer service is unbelievable, is working 7 days a week, 7am to 8pm, always GV70 amazing car with even more amazing sels advior JAKE WEBER. His customer service is unbelievable, is working 7 days a week, 7am to 8pm, always available, always helping with any questions, very professional and kind for everyone. I was looking for specific model and trim package for my new genesis, I started looking at October 2021 and I contact JAKE WEBER to help me find it, since then we have been in every day contact by phone and text. Every single morning Jake text me the status of the arrival cars for the same day and update for future cars delivery coming to the dealership. It took me over 3 months until I got my car, two weeks ago on February 2022. It was perfect customer service from JAKE and VITO BEATO the finance manager. I'm definitely recommending anyone that interesting to have an amazing Genesis to go to Norm Reeve Genesis at Cerritos and ask only!!!!! JAKE WEBER to help you to get your dream car I'm definitely going to be a life time customer of Jake and his team. THANK YOU VERY MUCH JAKE FOR ALL OF YOUR HARD WORK AND PERSISTENCE TO GET ME WHAT I WANT More

I whent down to norm reeves genesis and I was looking to test drive a G70 since that was one of the cars I was looking to lease and I had plan to go to other dealers and test drive other cars to see which o test drive a G70 since that was one of the cars I was looking to lease and I had plan to go to other dealers and test drive other cars to see which one I liked best but when I got there I was met by Mariana who was very helpful and knowledgeable on the G70 and made me feel unpressured to buy. After some negotiating and meeting the finance manager Vitto who was very straight forward and does not waste time going back and forth offered me a offer I couldn't pass up and that I was comfortable so I applaud them for not wasting time and getting straight to the best deal they can get me. I recommend seeing Mariana if you want the best deal u can get. More

I was in search of a car since I got in a bad accident back in august 2021. I have been searching for an Acura RDX forever now and I finally found one. I was able to purchase a 2017 Acura RDX from Norm Re back in august 2021. I have been searching for an Acura RDX forever now and I finally found one. I was able to purchase a 2017 Acura RDX from Norm Reeves Genesis Cerritos. Mariana had amazing customer service and focus assisting the whole way by answering all my questions and she was very patient with me so I thank her greatly for that. I highly recommend to come here if you are looking for a car they are very kind and attentive. More

Had a fantastic time at Norm Reeves Genesis. From start of communication to purchase of the vehicle. Our salesman, Jake from State Farm and his partner Ali Doust have been nothing short of amazi From start of communication to purchase of the vehicle. Our salesman, Jake from State Farm and his partner Ali Doust have been nothing short of amazing and that is an understatement. They've been nothing but accommodating and patient and understanding. I can't help but say that we genuinely got the deal of the century with our purchase of the brand new 2022 GV70. The entire process was quick and hassle free. We were able to reach upon the price we were set upon and even got some freebies on top of that. They even offered to drive our vehicle home since my mom can't drive on the freeway, especially at night and we live 50miles away. I can't help but advocate you guys to ask for them when coming to purchase a vehicle. More

So we were having a new baby and was in need of bigger SUV wanting to trade it our smaller Lexus SUV. Jake was our salesman at Cerritos Genesis dealership. He was a true gentleman and was very persistentl SUV wanting to trade it our smaller Lexus SUV. Jake was our salesman at Cerritos Genesis dealership. He was a true gentleman and was very persistently dedicated to get us a good deal, both on our trade-in and SUV we wanted to purchase. Needless to say we made our purchase three days after our initial contact. He was really accommodating and more than willing to get a deal done, and made our buying smooth, pleasant and stress free. If you are in need of Genesis or Hyundai as your next vehicle, give him a shot you won’t be disappointed. He will frequently follow up with you and do everything he can to help you financially and not just to sell. To be honest I have purchased many cars before and have dealt with many dealerships in the past but one thing about this dealership is also how they also train their finance guys. I am not sure if it’s just me but I always felt that the dealership finance folks were a little grumpy with no emotions as if they don’t care what you are buying and just cares about the paper work. This wasn’t the case here at this dealership. Both Ali and Vito were our finance guys and they were very helpful and friendly, and more importantly they were on the same page as our salesman to make sure we are happy with our purchase. I was very fortunate to have all of them help us along the way. I couldn't be more grateful for their dedication to customer service!! Really the best personal customer service we ever experienced from salesman and finance folks all together, and not just from the salesman. They just went above and beyond on our buying experience with them. They listened to our needs and demands, and they were very accommodating. More

From the first call to make an appt with Jake to driving off the lot with our new G70 Jake was dynamite. He was personable, knowledgeable, through, and most importantly the most friendly guy. We loved how off the lot with our new G70 Jake was dynamite. He was personable, knowledgeable, through, and most importantly the most friendly guy. We loved how he walked us through each step our purchase answering every question. The most important thing we can say is we trusted Jake and felt confident in his hands. Thank you Jake, Richard and Cyndi More

Excellent customer service provided by Bill Stephans and Scott Kim of the Norm Reeves Genesis of Cerritos Department. Scott Kim of the Norm Reeves Genesis of Cerritos Department. More

Came looking for a G70 & going through many dealerships, this one treated me like family & was able to help accommodate our budget shoutout to manger Vito & Daniel woo for letting us watch the game while we this one treated me like family & was able to help accommodate our budget shoutout to manger Vito & Daniel woo for letting us watch the game while we go through the process. More

Outstanding sales staff No hagglingAlex and Vito Outstanding sales staff No haggling Alex and Vito represent the brand well and are top notch guys Outstanding sales staff No haggling Alex and Vito represent the brand well and are top notch guys More

Ali & Alex were a lot of help! They got me the car I wanted & everything. Fast friendly service with no hassle. I really appreciate them! wanted & everything. Fast friendly service with no hassle. I really appreciate them! More