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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
566 Reviews

10907 E 183rd St.

Cerritos, CA

90703

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Showing 566 reviews

November 28, 2023

Appreciate communications regarding time to arrive with loaner car, arrival of my car at dealership, and timing of return of my car to home More

by Skatescore
Recommend Dealer
Yes
November 28, 2023

My experience with Norm Reeves has been amazing They are very nice and professional I would recommend them More

by Sday365
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

That's so great to hear, Sday365! We're happy when we hear that we've satisfied a customer with our service. Thanks so much!

November 28, 2023

Excellent service Quality product Great experience Knowledgeable sales rep Honest, friendly. Trustworthy, Great company to do business with More

by lastcut
Recommend Dealer
Yes
Employees Worked With
Ernesto Ramos, Ernesto Ramos
Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

Wow! Thanks for all the compliments, lastcut! We appreciate the feedback and strive to make our customers happy. Thank you again!

November 28, 2023

The service here is always great! They made it hassle free and easy for me. Everyone is always accommodating and friendly More

by Besparza411
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Nov 29, 2023 -

Norm Reeves Genesis of Cerritos responded

We're so pleased that you've had such great experiences at our service center, Besparza411. We thank you for the five stars and hope to see you again.

November 26, 2023

Kyle is always great Kyle is always great and dealership is so clean and nice More

by Pciroro
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 26, 2023 -

Pciroro responded

Great

Nov 27, 2023 -

Norm Reeves Genesis of Cerritos responded

Thanks for the great review, Pciroro! Hope to see you soon for a future visit, and we'll pass on the kind words to Kyle.

November 25, 2023

This dealership is definitely profession and well organized to greet customers from my perspective! Thank you for being kind and profession! More

by jsickin93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
, Daniel Dean, Mariela Valdez, Ali Moshtari, Daniel Woo
Nov 27, 2023 -

Norm Reeves Genesis of Cerritos responded

That's great to hear, jsicken93! We strive to give you professional and awesome service when you take your car in for service. Thanks for the stellar review!

November 25, 2023

Arrived on time and completed the service within the expected timeframe. My only suggestion is to maybe provide a courtesy reminder text the day before the scheduled visit. More

by jameslee82
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 27, 2023 -

Norm Reeves Genesis of Cerritos responded

We will keep the courtesy text reminder in mind, jameslee82. We appreciate the feedback because we're always striving to excel when it comes to service. Thanks so much for the five-star review, and we'll see you next time.

November 25, 2023

The overall service has been very bad, particularly this time. First off the loaner car we were given was dangerous to drive. The front 2 tires were at 30psi and the rear tires were at 26psi! We were alerte More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez
Nov 27, 2023 -

Norm Reeves Genesis of Cerritos responded

Hi Eric, I'm concerned about the multiple service issues you experienced at our dealership and would like to rectify the situation. I apologize for any inconvenience these issues caused and would like to discuss the matter in further detail. Please reach out to me at 562-405-3505 or at Bill.Stephens@NormReeves.com . Thank you. -Bill Stephens, General Manager

November 25, 2023

just great Just great, nothing to complain. Great great great perfect perfect perfect good good More

by jaylin987
Recommend Dealer
Yes
Employees Worked With
Kyle
November 22, 2023

Great service, beautiful dealership, and everyone is knowledgeable about the products and super nice. Service was great. More

by kcuriel996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stephens, Benjy Brown, Madison Huttlinger, Aidan Nuno
Nov 22, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a fantastic experience at our dealership. We look forward to serving you again in the future.

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