Norm Reeves Genesis of Cerritos

Friendly, efficient, customer service orientated All staff is friendly, but Kyle is my go to guy. Love him ! staff is friendly, but Kyle is my go to guy. Love him ! More

Good Good that my interaction was with Mark & Ali only, not a third person such as a finance manager. not a third person such as a finance manager. More

Norm Reeves Genesis goes above and beyond to insure their customers are satisfied. Thanks too Isaac and his team customers are satisfied. Thanks too Isaac and his team More

Good service overall. Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me inf Overall dealership was a friendly and did the job required. Mary was friendly with good communication on status updates on everything. Keeping me informed on parts ordered, when the parts were arriving, what is being done, and when the car will be ready in advance so that i don't have to contact her for details. Very satisfied with the service and work. Thank you More

Great service department. The service manager Isaac Diaz was super helpful when I wanted to replace my summer tires with all-season tires, and some new wheels. Very easy to The service manager Isaac Diaz was super helpful when I wanted to replace my summer tires with all-season tires, and some new wheels. Very easy to work with. My service writer Kyle Predmore was also very helpful in the process. They also helped me out with getting to and from the dealership as needed. Very good people. More

Mary is always super helpful, very friendly! Genesis provides a high end and VIP experience at their dealership, customer service is great. Genesis provides a high end and VIP experience at their dealership, customer service is great. More

Great communication, accommodating and truthful. I wanted an OTD price and they gave it to me and stuck with it. The purchasing time was smooth and quick. I wanted an OTD price and they gave it to me and stuck with it. The purchasing time was smooth and quick. More

Fast, attentive service. Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed Frequent updates Service rep explained what the issue was clearly and provided details of what was fixed More

Your automated phone system is absolutely intolerable and likely won't return because of it. That's all that needs to be said likely won't return because of it. That's all that needs to be said More

Very good and comprehensive I'm so happy to have been helped by the staff there and I will refer them more customers helped by the staff there and I will refer them more customers More