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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
565 Reviews
Call Dealership (562) 561-2242
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11011 South Street

Cerritos, CA

90703

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Showing 565 reviews

December 06, 2023

Great Kyle was really good Very knowledgeable Nice knows his jobs Very resource person Exactly More

by Johngordon715
Recommend Dealer
Yes
Employees Worked With
Yes ??
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Dec 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with Kyle. Our team is committed to providing excellent service, and we appreciate your feedback. Safe travels in your new car!

December 06, 2023

Seamless process from beginning to end, my only complain was the car got delivered with a scratch on hood. But customer service from Mariana was excellent. More

by Govalinc0227
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez
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Dec 08, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience with us. We appreciate your positive feedback on the seamless process and Mariana's excellent customer service. We apologize for the inconvenience regarding the scratch and will address it promptly to ensure a better experience in the future.

December 06, 2023

Very accommodating This dealership was very accommodating and up front on the phone and in person. More

by mgalvez952
Recommend Dealer
Yes
Employees Worked With
Perla Avila, Perla Avila
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Dec 08, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience with us! We strive to provide transparent and accommodating service, both over the phone and in person. We appreciate your feedback and look forward to serving you again in the future.

December 05, 2023

Fast service quick response all good except no car wash offered it would be nice to have car wash More

by stephenxyun
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Dec 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback on our fast and responsive service. We appreciate your suggestion regarding a car wash and will certainly consider it to enhance our customer experience. We look forward to serving you again soon.

December 05, 2023

Great experience by a trusted dealership. I have all my cars served here and am always pleased. More

by Pkress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Diaz
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Dec 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your continued trust in our dealership! We're delighted to have you as a valued customer and look forward to serving you and your cars in the future.

December 04, 2023

Wow, wow! Madison and Vito were an excellent team. I knew what I wanted and they knew that I was limited on time. I was in and out of the dealership within an More

by tim.j.padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Madison Huttlinger, Julian Murillo, Isaac Diaz
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Dec 06, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear Madison, Vito, Dean, and Isaac provided you with a seamless and efficient experience. Enjoy your new vehicle, and we appreciate your trust in our team!

December 02, 2023

They are always so polite and respectful. They also have good attitude and character. They do there best to help assist. More

by Eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. Your support means a lot to us!

December 02, 2023

Friendly, efficient, customer service orientated All staff is friendly, but Kyle is my go to guy. Love him ! More

by webster3eee
Recommend Dealer
Yes
Employees Worked With
Kyle P
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear Kyle provided you with top-notch service. We'll be sure to pass along your appreciation to him. See you on your next visit!

December 02, 2023

Good Good that my interaction was with Mark & Ali only, not a third person such as a finance manager. More

by rbaitoo
Recommend Dealer
Yes
Employees Worked With
Mark Limon, Mark Limon
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for highlighting Mark and Ali's exceptional service! We're committed to ensuring a seamless experience for every aspect of your visit. We appreciate your feedback!

December 02, 2023

Norm Reeves Genesis goes above and beyond to insure their customers are satisfied. Thanks too Isaac and his team More

by gselmanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Stephens, Isaac Diaz
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Dec 04, 2023 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! Isaac and our team at Norm Reeves Genesis are thrilled to have provided you with exceptional service. We appreciate your support!

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