Norm Reeves Genesis of Cerritos

Service is decent but expecting more from a luxury brand. It's great we can schedule appointments and get provided with loaners but loaners are always dirty inside with drink stains, plastic still on parts, It's great we can schedule appointments and get provided with loaners but loaners are always dirty inside with drink stains, plastic still on parts, even a used tissue in the cup holder. While servicing my car it would be nice if the seats and steering wheel were covered with something and door handles wiped down so we don't find grease inside. Communication could be better. A simple text update on what's going every few days would be great. Going a week without any contact or updates is not ideal. I've had 4 major parts replaced for 2 separate issues and still not resolved even though every time I was told it was. Would be helpful if rep would ask to drive and hear the issue or better yet the person working on the car so there is no disconnect. Just describing the issue may not be enough it seems. Maybe just bad luck but having the car in service 3 times for 2 months total in first 9 months of ownership is frustrating. More

Great Kyle was really good Very knowledgeable Nice knows his jobs Very resource person Exactly his jobs Very resource person Exactly More

Seamless process from beginning to end, my only complain was the car got delivered with a scratch on hood. But customer service from Mariana was excellent. was the car got delivered with a scratch on hood. But customer service from Mariana was excellent. More

Very accommodating This dealership was very accommodating and up front on the phone and in person. and up front on the phone and in person. More

Fast service quick response all good except no car wash offered it would be nice to have car wash offered it would be nice to have car wash More

Great experience by a trusted dealership. I have all my cars served here and am always pleased. I have all my cars served here and am always pleased. More

Wow, wow! Madison and Vito were an excellent team. I knew what I wanted and they knew that I was limited on time. I was in and out of the dealership within an Madison and Vito were an excellent team. I knew what I wanted and they knew that I was limited on time. I was in and out of the dealership within an hour and 20 minutes with everything that I wanted and no hassle or issues. This team was very knowledgeable about the vehicles. Dean is a whiz with the set up of the vehicle!! Isaac, the service manager made me feel comfortable, knowing that if there were any issues I would be taking care of. Fortunately, none so far. Thank you all for your help! More

They are always so polite and respectful. They also have good attitude and character. They do there best to help assist. They also have good attitude and character. They do there best to help assist. More

Mariela is kind and understanding. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. She takes the time to listen to my concerns and makes sure to remedy the situation in a timely manner. More

Very Professional and prompt. It's like a 1 stop shop with Maria taking care of all what's needed and beyond It's like a 1 stop shop with Maria taking care of all what's needed and beyond More