Norm Reeves Genesis of Cerritos

The work was fine. ..although when I reported there was a rattle behind the door...it could not be recreated by the technician on a test drive. We drove together...still ..although when I reported there was a rattle behind the door...it could not be recreated by the technician on a test drive. We drove together...still would not happen. Started again w/I a mile of the dealership. Would have been easier to just remove the panel and inspect it. Also..I have yet to receive my vehicle inspection report yet via email. I called and left text...nothing. More

I already did that for the JD Power survey The service was excellent, thank you was excellent, thank you More

Was a bit of a rough start. .. but once the car was delivered for service.. the staff handled everything very well .. but once the car was delivered for service.. the staff handled everything very well More

Brought in a SUV for service should have receive a suv loaner. Provided a sedan. loaner. Provided a sedan. More

I'm 63 years old, and I've bought numerous vehicles over the years. Dealing with Mr. Woo and Cerritos Genesis has been the best car buying experience that I've had. Ive bought vehicles from reputable deale the years. Dealing with Mr. Woo and Cerritos Genesis has been the best car buying experience that I've had. Ive bought vehicles from reputable dealerships such as Mercedes, Lexus, and BMW. I must say that my experience with Genesis of Cerritos surpassed them all. What really stood out during the car buying process was my sales representative Daniel Woo. Mr. Woo was very helpful and knowledgeable regarding every aspect of the car buying process. Mr. Woo also arranged to have my GV80 delivered personally to my home. Excellent service!!! If anyone is interested in buying any Genesis product, I highly recommend Genesis of Cerritos. More

Good experience. Felt all our questions were answered and did her best to find the car we wanted. Felt all our questions were answered and did her best to find the car we wanted. More

Vito Beato was amazing at his job. Good customer service skills. It was a pleasure doing business with him. Will let friends and family know if they consider a Genisis to reach out to Good customer service skills. It was a pleasure doing business with him. Will let friends and family know if they consider a Genisis to reach out to Vito Beato. More

My last visit was quick, car was clean and service was A+ I did not have to wait long so very prompt I did not have to wait long so very prompt More

Great experience from welcome to close! Great experience from welcome to close! Fast and efficient! Delivered on expectations. Great experience from welcome to close! Fast and efficient! Delivered on expectations. More