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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
561 Reviews

10907 E 183rd St.

Cerritos, CA

90703

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Showing 561 reviews

September 17, 2024

Mary was very infomarive and knownlegablw. Nightly recommend her to anyone. The only problem I had was the loner. More

by Leembv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the fantastic review! It was a pleasure serving you, and we hope to see you again soon.

September 14, 2024

Vito provided excellent customer service and offered good deal. clear communication and timely follow up. More

by Kady
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Mariana Lopez
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

We’re grateful for your positive feedback! Please don’t hesitate to visit us again for any of your automotive needs.

September 14, 2024

Kyle was great! I appreciate his service and support and the way he kept me informed throughout the extended time my car was in service. More

by Eromlige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the wonderful review! We’re here for you anytime, so feel free to drop by again.

September 13, 2024

Very friendly, clean and outstanding service. They where very informative and answered all our questions. We will definitely recommend to family and friends. More

by bomberscoach23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Isaac Martinez
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

Your satisfaction is our top priority! Thank you for the 5 stars, and we hope to see you again soon.

September 13, 2024

Didn't get the desired car, ended up settling for less than my previous lease. More

by ben
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Moshtari, Perla Avila
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

We are sorry to hear about your experience with us and would like to learn more about your visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

September 13, 2024

Great and quick service. Good value. Dealer had various colors and options to chose from. I don’t like a 15 word min requirement. More

by lflandersf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Nate Valenzuela
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive review! We’re glad to have earned your trust and look forward to seeing you again.

September 13, 2024

Is good servicio and evriting thanks all lot the car is nice so i am happy More

by contakto777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Sep 16, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your trust and 5-star review! Our team is always ready to assist with any future needs.

September 12, 2024

One of the best genesis dealerships in SoCal. I like having my car serviced here because the people are very nice and professional. More

by Jg_92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Kyle Predmore
Sep 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We’re thrilled to hear that you’ve had a great experience with our team and that you appreciate our professionalism and customer service. It’s wonderful to know that you consider us one of the best dealership. We look forward to serving you again in the future!

September 11, 2024

this was the fourth time bringing my genesis in for a "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on More

by k.kanno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Predmore
Sep 11, 2024 -

Norm Reeves Genesis of Cerritos responded

We regret to learn about your negative experience and understand your frustrations. If you are willing, we would like to learn more about your visit. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

September 11, 2024

For the first time ever, my visit to a dealership was pleasant. Ernesto and Vito were very transparent with the pricing information. I will recommend and refer my friends and family to Ernesto! More

by tammy.j.kim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Ernesto Ramos
Sep 11, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your review with us, Tammy! We're always thrilled to hear about team members like Ernesto who go above and beyond for our customers. We look forward to seeing you again!

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