
Norm Reeves Genesis of Cerritos
Cerritos, CA
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Kyle was great! I appreciate his service and support and the way he kept me informed throughout the extended time my car was in service. I appreciate his service and support and the way he kept me informed throughout the extended time my car was in service. More
Very friendly, clean and outstanding service. They where very informative and answered all our questions. We will definitely recommend to family and friends. They where very informative and answered all our questions. We will definitely recommend to family and friends. More
Great and quick service. Good value. Dealer had various colors and options to chose from. I don’t like a 15 word min requirement. Good value. Dealer had various colors and options to chose from. I don’t like a 15 word min requirement. More
this was the fourth time bringing my genesis in for a "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on "problem"! second time for the same problem. about a year ago the slip differential actuator was replaced. last month the check engine light went on . it was for the same actuator that was replaces before! i had to leave my car overnight and was not able to get a loaner veh! this is UNACCEPTABLE! to inconvenience the customer like this is beyond imaginable! ive never heard of a dealership not having a loaner veh! or at least offer a rental? something! no apology no explanation! nothing! the attitude was like " ohh well, thats how it goes"! Ummmmm NO'! I have never owned a vehicle that experienced this many issues in less than three years ! i only have 13700 miles! im afraid of what is waiting for me nexr with this crap car! and most importantly, I do not ever want to deal with the service department again !!! within the next two weeks I will be selling my Genesis and never returning ever!!!!!! More
For the first time ever, my visit to a dealership was pleasant. Ernesto and Vito were very transparent with the pricing information. I will recommend and refer my friends and family to Ernesto! pleasant. Ernesto and Vito were very transparent with the pricing information. I will recommend and refer my friends and family to Ernesto! More