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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
566 Reviews
Call Dealership (562) 561-2242
View Awards

10907 E 183rd St.

Cerritos, CA

90703

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Showing 566 reviews

January 14, 2024

It was a very smooth experience, everything was fine and there was communication throughout the process. More

by ephung23
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We're thrilled to hear that your experience with us was smooth and that communication was on point! Thank you for choosing our dealership, and we hope to serve you again in the future. Safe travels!

January 14, 2024

It was all fine. My service notification was not reset, my car wasn't washed after the service. More

by jn.alarcon
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to see that you did not have a 5-star service experience. We hope to provide you with a better experience next time. If there are any outstanding concerns you would like to discuss please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 14, 2024

I am not a fan of this dealership. The only person I had great dialogue with was Daniel Woo. I don't get a warm or fuzzy feeling when I visit the dealership. More

by rockmando
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to hear that you did not have a great experience with us. We strive to provide 5-star service to each customer and we regret that we fell short. If you would like to discuss your experience please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

January 14, 2024

5 Very helpfull with kindness and quick service Very helpfull with kindness and quick service and I will be go back for their service More

by Haneul159258
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the positive feedback! We're delighted to hear about your positive experience with our team. We look forward to welcoming you back for future services.

January 14, 2024

Kyle was able to fairly quickly figure out the 'check engine' light was due to a faulty fuel injector. He assured me that the vehicle was drivable and would notify me with service scheduling when the fue More

by holyforest25
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore - Service Consultant
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with Kyle! We're delighted to hear he efficiently addressed the 'check engine' light issue and provided reassurance about the drivability of your vehicle. We'll keep you informed on the service scheduling once the fuel injector is available.

January 14, 2024

Fair Price, cooperative and non pushy! Fair Price, cooperative and non pushy, helping to find the best deal More

by Zand2000
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez Hernandez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our team fair, cooperative, and not pushy. We appreciate your business and look forward to serving you in the future!

January 14, 2024

I would've gave it a 5 but it was a 4 cuz of Uber service. There has been delay causing long wait. More

by Chris4jane
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your feedback with us! We apologize for any inconvenience caused by the delay in our Uber service. We appreciate your understanding and hope to provide you with a seamless experience in the future.

January 14, 2024

Nice&kind People's nice and kindness Reservation was easier and more convenient . Service was faster than what I expected. More

by haena53
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that your reservation experience was smooth, and we appreciate your positive feedback on our efficient service. We look forward to serving you again in the future. Safe travels!

January 13, 2024

Kyle is very responsive and truly strives to make your experience a good one. And he excels and exceeds every time. More

by kguerrero
Recommend Dealer
Yes
Employees Worked With
kyle
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Kyle. We appreciate your trust in our dealership and look forward to serving you again in the future.

January 13, 2024

You guys are awesome! You got me in and out as promised, I didn't have to wait too long. More

by maxvolkman
Recommend Dealer
Yes
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Jan 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the fantastic feedback! We're thrilled to hear that we could provide you with a fast and efficient experience. We appreciate your business and look forward to serving you again in the future.

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