Norm Reeves Genesis of Cerritos

Very professional They were knowledgeable and informative Promised car on time Assured us that if we had anymore problems, it would be taken care of Promised car on time Assured us that if we had anymore problems, it would be taken care of More

Kyle was nice but not honest. Told me Genesis car was driven from Cerritos to SouthBay when we bought it (not true cuz car was there day we bought it). Seemed I got bad rap for bu Told me Genesis car was driven from Cerritos to SouthBay when we bought it (not true cuz car was there day we bought it). Seemed I got bad rap for buying it at Southbay. Cerritos staff even took back a simple cheap key ring after they found out we bought car at SouthBay. I won't return to Cerritos. Will take my Genesis to SouthBay. More

Everything went extremely smooth and quickly. I was able to drop off my car, pick up the loaner, and get back home before my scheduled appointment time. I was able to drop off my car, pick up the loaner, and get back home before my scheduled appointment time. More

Positive. Friendly, professional and courteous. I don't have much more to add. They're great. Thank you. Friendly, professional and courteous. I don't have much more to add. They're great. Thank you. More

Excellent service. Mariela took care of every detail Excellent service! Mariela took care of every detail and she kept informed about the status of my vehicle Mariela took care of every detail Excellent service! Mariela took care of every detail and she kept informed about the status of my vehicle More

Perla did a fantastic job in helping me through the process. She very patiently explained all features and help me set up the electronic technology connections. She was the sole reason I chose the deal process. She very patiently explained all features and help me set up the electronic technology connections. She was the sole reason I chose the dealership. The finance department helped speed the process and was very knowledgable More

Very professional and helpful. Negotiated a fair price. Positive attitude and no hard sell. Explained everything clearly Negotiated a fair price. Positive attitude and no hard sell. Explained everything clearly More

I liked to have their quick decision and friendly manner. Fast document processing and good following supports. Fast document processing and good following supports. More

Excellent service, provided transportation to my home and back to dealership after car was serviced. back to dealership after car was serviced. More

It was smooth and seemless. Minimal paperwork. They thoroughly explained everything they fixed with the car. I was in and out in about 15 minutes. Mary was fantastic! Minimal paperwork. They thoroughly explained everything they fixed with the car. I was in and out in about 15 minutes. Mary was fantastic! More