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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
565 Reviews

10907 E 183rd St.

Cerritos, CA

90703

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Showing 565 reviews

February 10, 2024

Personable and professional, The genesis team was timely, courteous, professional, knowledgeable, and hard working And genuine More

by Omcollins10
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We strive to deliver exceptional service, and we're delighted to hear that you had a positive experience with our team. We appreciate your support and look forward to serving you again in the future!

February 10, 2024

The overall experience was good. It was little hard to find the store. Thank you More

by YSP
Recommend Dealer
Yes
Employees Worked With
Daniel Woo, Daniel Woo
Feb 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback! We're glad to hear you had a positive experience overall. We apologize for any inconvenience in locating our store and will work on improving our signage for easier navigation. We appreciate your business!

February 09, 2024

Kyle is nice and very professional. He takes care of all my issues. Thank you More

by PCOMMANDER
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We'll be sure to pass along your appreciation to him.

February 08, 2024

Kyle is a very good consultant. Heather was very kind and patient. He professionally and easy enough for me to understand the issues I had with the car. More

by inseo0618
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with Kyle and Heather. We're glad they could assist you with understanding the issues with your car. If you have any further concerns or questions, please don't hesitate to reach out.

February 08, 2024

Just excellent I would prefer not to thank you very much These are four words More

by Thommo9933
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 09, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to hear about your experience. Your feedback is important to us, and we'd like to learn more about how we can improve. Please reach out to discuss further.

February 06, 2024

Pleasant experience, nice service Very convenient with the concierge service, very easy too Very good More

by Wa91789
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 06, 2024 -

Norm Reeves Genesis of Cerritos responded

We're thrilled to hear you had a pleasant and convenient experience with our concierge service! Thank you for choosing us, and we look forward to serving you again in the future.

February 06, 2024

Everything was fine, clean and friendly Very knowledgeable people from the service techs to the financial people More

by SHULTNER
Recommend Dealer
Yes
Employees Worked With
Dean Leduc, Dean Leduc
Feb 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that your experience with us was positive. Our team takes pride in providing knowledgeable and friendly service to all our customers. We appreciate your support!

February 06, 2024

Friendly, and quick. Very accommodating. The service was excellent and was a little more than expected. More

by richardlai414
Recommend Dealer
Yes
Feb 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that you found our service accommodating and excellent. We always strive to exceed expectations.

February 03, 2024

Wonderful service and very attentive. Mariela was very kind to call a Lyft for my husband and I, to and from the mall, since our car was going to be worked on for a few hours. She took go More

by nenanan320
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Feb 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're glad Mariela provided attentive service and arranged transportation for you. We strive to make every visit as convenient and pleasant as possible. We look forward to serving you again in the future!

February 03, 2024

Exactly what expected great friendly and excellent customer service. I would recommend this place for service all the time.. More

by khalid.bashir
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Feb 06, 2024 -

Norm Reeves Genesis of Cerritos responded

We appreciate your positive feedback regarding our customer service! If there are any areas where we can improve to better meet your expectations, please don't hesitate to let us know. Thank you for recommending us!

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