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Norm Reeves Genesis of Cerritos

Cerritos, CA

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Reviews
Vehicles
4.7
565 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 565 reviews

February 16, 2024

Very helpful. Kyle diagnosed my error message problem and ordered a part for me. He will call me when it comes in and arrange to do the repair for electronic suspe More

by Janey LC
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We'll ensure your repair goes smoothly once the part arrives. Safe travels!

February 15, 2024

Overall excellent service but mechanic forgot reset the maintenance warning so I had to come back. More

by Akang61
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Feb 15, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for bringing this to our attention. We apologize for the inconvenience and appreciate your feedback. We'll ensure this doesn't happen again.

February 15, 2024

Professional and friendly Did not have to wait long to drop car off. Said enough More

by tmehrok
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Feb 15, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're thrilled to hear that your drop-off experience was prompt and efficient. If there's anything else we can do to enhance your visit next time, please don't hesitate to let us know.

February 15, 2024

Great service I had a good experience at the dealer due to the good service from Hemanshu More

by Brian_Yang2
Recommend Dealer
Yes
Employees Worked With
Hemanshu
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Feb 16, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership, we're delighted to hear you had a positive experience with Hemanshu! We appreciate your feedback and hope to assist you again in the future.

February 14, 2024

I was treated very well, Kyle made sure all of my needs were met and got me out quickly. More

by staceyewilliams
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 15, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Kyle provided you with excellent service and ensured your needs were met efficiently. We appreciate your business and look forward to serving you again in the future.

February 14, 2024

Easy to book appt, they fixed the issues with my car. Liked their text update system. More

by Pascualeley
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
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Feb 15, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for choosing our dealership! We're delighted to hear that you had a positive experience with our service team and enjoyed our convenient text update system. We appreciate your business and look forward to serving you again in the future.

February 13, 2024

This dealership is very busy but Mariela does a great job at get me in as soon as she can and making sure I have a loaner. More

by Kthompson_8707
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Report | Print
Feb 14, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Mariela provided excellent service during your visit. Your satisfaction is our priority, and we appreciate your patience during busy times.

February 11, 2024

This dealership was kept very clean and I was surprised everyone was really helpful and welcoming. I didn’t have any problems with how I or my family was spoken to. I have also recommended people to come t More

by Zahir Jimenez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Bueno was the sales person that originally helped me and my family. 5 stars, Vito Beato
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Feb 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at our dealership. Your recommendation means a lot to us, and we look forward to assisting you and your family with any future automotive needs.

February 11, 2024

Very informative and kind service Kyle at the dealership provided friendly, knowledgeable, and efficient service. More

by yoomee.kang
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
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Feb 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We'll be sure to pass along your feedback to him. We appreciate your business and hope to see you again soon!

February 11, 2024

Excellent handling by Dean Leduc for setting up deal and delivery setup and training efforts More

by airport
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Leduc
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Feb 13, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words about Dean! We're delighted to hear that he provided excellent service throughout your experience with us. We'll make sure to pass on your appreciation to him. If you have any further feedback or questions, please don't hesitate to reach out.

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