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Norm Reeves Genesis of Cerritos

Cerritos, CA

4.7
565 Reviews

10907 E 183rd St.

Cerritos, CA

90703

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Showing 565 reviews

March 11, 2024

Great experience getting service. Kyle came to my car right when I got there, and the dealership provided me a Lyft ride back home and back to the dealership to pick up my car. More

by Sdpatel44
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore, Kyle Predmore
Jul 23, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your great experience! We're glad Kyle and our team could make your visit convenient and enjoyable.

March 10, 2024

Amazing experience. Ernesto and Vito were extremely helpful and friendly throughout the entire process. Couldn't have asked for a better experience. The customer service More

by jack.brunson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Vito Beato
Mar 12, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your experience! We're thrilled to hear that Ernesto and Vito provided exceptional service. Welcome to the family, and enjoy your new ride!

March 09, 2024

Very easy asked open ended questions to find out what was important to us. Ernesto was very knowledgeable and followed up to make sure we were happy and has made himself available if the videos are not under More

by donnapopkin
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Vito Beato
Jul 15, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Ernesto provided such attentive service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

March 08, 2024

I had a great experience with the team at Genesis Cerritos I will be recommending my future business to Mariana and team More

by sguzman122
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez, Mariana Lopez
Mar 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Mariana and our team at Genesis Cerritos. We look forward to serving you again in the future!

March 08, 2024

Courteous, attentive, professional Kyle was very attentive to my needs and concerns, alleviating all questions with professionalism. More

by Kayklae
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Mar 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that Kyle provided you with attentive and professional service. We strive to ensure every customer's experience is exceptional.

March 07, 2024

Kyle was awesome. Courteous and professional. The service was high quality and expedient. Excellent experience More

by Mikenicalek
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
Mar 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service. We appreciate your business and look forward to serving you again in the future.

March 06, 2024

Quick, easy, good Salesman treated us very well and it was easy to negotiate with. More

by alanpd_94
Recommend Dealer
Yes
Employees Worked With
Julian Murillo, Julian Murillo
Mar 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback! We're delighted to hear that your car-buying experience with us was quick, easy, and pleasant. We appreciate your business and hope to assist you again in the future.

March 06, 2024

I would have rated the dealership, excellent; however, I am frustrated with their system which only allows you to leave voice messages or texts. I needed to speak to a live person. More

by Robert J Thrash III
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Mar 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback, and we apologize for any frustration caused by our communication system. We value your input and are continuously working to improve our customer service experience. Please feel free to reach out to us directly if you need to speak with a live person, and we'll be happy to assist you.

March 06, 2024

I would have rated the dealership, excellent; however, I am frustrated with their system which only allows you to leave voice messages or texts. I needed to speak to a live person. More

by Robert J Thrash III
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Mariela Valdez
Mar 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback, and we apologize for any inconvenience caused by our communication system. Your satisfaction is important to us, and we're working to improve our accessibility to better serve you. Please don't hesitate to reach out directly if you need immediate assistance. We appreciate your business.

March 06, 2024

Welcoming and willing to work with client's budget in order to make it work. Going above and beyond. More

by roxanna1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Vito Beato
Mar 08, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for recognizing our commitment to accommodating your budget and providing exceptional service. We appreciate your positive feedback and look forward to serving you again in the future.

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