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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
565 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 565 reviews

April 16, 2024

Julian was friendly, knowledgeable, reasonable and professional. Good overall buying experience. Car was immaculate when we left the lot. More

by Chris C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariana Lopez, Julian Murillo
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Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience, we're thrilled to hear that Julian provided excellent service and that you're happy with your immaculate car! We appreciate your business and look forward to serving you again in the future.

April 13, 2024

Incredible service! Our salesperson Ernesto was excellent and very professional. I made a reservation and he was prompt and so nice. More

by doug_guenther
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjy Brown, Ernesto Ramos
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Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! We're thrilled to hear that Ernesto provided you with excellent service. We appreciate your business and look forward to serving you again in the future.

April 13, 2024

Poor planning & poor communication. How could you not have the parts for work that was planned 5 weeks prior to the appointment? Why is it my responsibility to keep callimg day after More

by jim.kost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez
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Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

We sincerely apologize for the inconvenience you experienced. We will review our processes to ensure improved communication and timely service. Your feedback helps us improve. To discuss this please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

April 13, 2024

Mariana was very helpful and quick and had all the answers I needed it was a very great experience thanks again for helping me with my purchase More

by rcervantes81990
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariana service
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Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words, we're thrilled to hear that Mariana provided you with such excellent service! We appreciate your business and look forward to serving you again in the future.

April 13, 2024

Very friendly and professional, Great service and care . Happy people and very helpful and thoughtful! More

by rocky_carrasco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez was fantastic!!!!, Benjy Brown, Nate Valenzuela
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Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team. We're here for you anytime you need assistance.

April 12, 2024

Easy to work with salespeople, car was handed to me impeccably clean, didn’t feel any sales pressure during the process. I recommend this dealership for any make of vehicle since they have multiple d More

by john.delrossi.work
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez, though I assume that’s Mariana? , Vito Beato, Mariana Lopez
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Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you so much for the glowing review! We're thrilled to hear about your positive experience with us. Providing a stress-free and enjoyable car buying process is always our priority. We truly appreciate your recommendation and look forward to serving you again in the future!

April 12, 2024

It typically ok as other dealers. The service should be better since it considers a luxury car. More

by Mayau98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Daniel Woo
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Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback. We appreciate your input and are always striving to improve our services to meet the standards expected of a luxury car dealership. We hope to have the opportunity to exceed your expectations in the future.

April 12, 2024

She saved the day when they found the wheel lock. when the car was serviced that was left at the. Dealer More

by N.Greene1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're glad we could assist with the wheel lock situation during your service visit. If you have any further needs, don't hesitate to reach out. Drive safely!

April 12, 2024

Ernest made everything so simple and easy for us. Especially with us coming in from out of town. More

by bret7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Ernesto Ramos
Report | Print
Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you, Ernest! We're thrilled to hear your experience was smooth and hassle-free, even from out of town. We appreciate your business and hope to see you again in the future!

April 11, 2024

Awesome dealership better than most Genesis nice clean waiting room coffee awesome place I mean it is Larissa was a good assistant help me out everything I needed thank you More

by Taylormike672
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Apr 17, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Larissa and enjoyed our amenities. We appreciate your support and look forward to serving you again in the future!

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