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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
Vehicles
4.7
565 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 565 reviews

May 13, 2024

Customer Service was excellent, and seems to care that I was taking care of. Took my car back and they corrected it More

by Bnicholesgranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Vito Beato
Report | Print
May 13, 2024 -

Norm Reeves Genesis of Cerritos responded

I'm happy thar our service team could rectify the issue that your car was facing, Bnicholesgranny. I thank you for stopping by and look forward to helping you out again. Bill Stephens, General Manager

May 10, 2024

Very attentive and patient. Respectful and willing to listen. Would send friends and family to him. More

by jennysauk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Moshtari, Daniel Woo
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May 10, 2024 -

Norm Reeves Genesis of Cerritos responded

Congratulations on your new Genesis vehicle, Jenny! We're happy to hear that Ali and Daniel could help you through the process. Thanks so much, and we really appreciate the awesome feedback!

May 09, 2024

Nice location. Process was fast and got the car in a few hours. One of the smoother processes I experienced More

by sifat
Recommend Dealer
Yes
Employees Worked With
Lisa Lopez, Vito Beato
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May 10, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your positive feedback! We're thrilled to hear that you had a smooth and efficient car-buying experience with us. We appreciate your business and hope you're enjoying your new ride!

May 08, 2024

Great service. Over and above what was expected! Very pleased with Perla in going the extra mile. More

by Paul Chandler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perla Avila
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Perla. We strive to exceed expectations and appreciate your feedback!

May 08, 2024

RvProfessional and on time services. My experience so far has been satisfactory. I have service on Saturdays. More

by Les Friend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear that you're satisfied with our service. Your support means the world to us!

May 07, 2024

Amazing customer service. Kyle provided great service and was very attentive and provided detailed information based on my questions. More

by Dportillo526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Kyle provided you with exceptional service. We strive to deliver nothing less than the best to all our customers.

May 07, 2024

thery are so kind and checking me all the time. but i can’t find the loan a car and valet service on the website. sometimes i need it. please check~ More

by JUNGHEE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
im forget name
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We apologize for any inconvenience. Our team is constantly updating our website, and we'll ensure the loaner car and valet service information is readily available for your convenience.

May 07, 2024

Went with a car issue. Which has nothing to do with thd people who work there. But they took care of me. As always. It is always a painless, smooth experience there. More

by rafael mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're glad we could assist you with your car issue and make your experience painless and smooth. We appreciate your continued trust in us!

May 07, 2024

$450 for an oil change and tire rotation is way too high. Oil change for synthetic should be $120 and 50 for tire rotation. More

by Tankmkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle
Report | Print
May 09, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your feedback. We strive to provide premium service using top-quality materials and trained technicians. We'll certainly take your input into consideration to ensure we're offering competitive pricing while maintaining our high standards. To discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

May 04, 2024

Daniel woo is very nice salesman I like the way he explained to me and treat me very nice. More

by n-kha007
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Daniel Woo
Report | Print
May 07, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear that Daniel provided you with exceptional service. We'll be sure to pass along your compliments to him. If you have any further questions or need assistance, don't hesitate to reach out.

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