Norm Reeves Genesis of Cerritos

Nate listened to what I wanted and offered reasonable suggestions rather than pushing things I had already stated I was not interested in. He also knew the details of the vehicles and how to operate som suggestions rather than pushing things I had already stated I was not interested in. He also knew the details of the vehicles and how to operate some of the unique features. I purchased a used (off lease) vehicle so I expected some minor scratches and wear. However, Norm Reeves Genesis was replacing an interior trim piece - before I test drove the vehicle - that was not all that bad to begin with. They also did an oil change and other fluid checks before putting the vehicle on the lot. What made me come to this dealership in the first place is the fact that they are part of the Costco auto purchase program and their web site will show the actual out-the-door price. Both are signs a dealership is up-front honest. More

They are vary friendly and they gave me good service within time and its location is easy to access. within time and its location is easy to access. More

Great service by all sales and management I am extremely pleased and happy with my customer experience pleased and happy with my customer experience More

I enjoyed working with Isaac. He is easy to talk to and knows the car inside and out. He is easy to talk to and knows the car inside and out. More

I feel as though I was treated very fairly. My concerns were addressed very well, and they have become my go to dealership with regards to my Genesis. My concerns were addressed very well, and they have become my go to dealership with regards to my Genesis. More

Ernesto and finance dept provided great service and were attentive to our needs. Excellent follow up was conducted after I purchased to ensure all went well. I will always be a customer of Norm Reeves. attentive to our needs. Excellent follow up was conducted after I purchased to ensure all went well. I will always be a customer of Norm Reeves. More

The entire team was amazing, I would recommendthem to anyone. Very fast and knew what I wanted. . anyone. Very fast and knew what I wanted. . More

Immediate service, no pressure, easy contracting process. Wonderful experience test driving all the different models so I could make a decision. After I purchased, the training on all the features was fantas Wonderful experience test driving all the different models so I could make a decision. After I purchased, the training on all the features was fantastic. More

Car is nice, but they shorted us the spare tire kit. It would have been nice if they had informed us that it wasn't there. But that's not how it worked out and they refuse to put one in. It would have been nice if they had informed us that it wasn't there. But that's not how it worked out and they refuse to put one in. More

Knowledgeable and courteous staff, great service. I had a great experience and I will recommend the place to my friends. I had a great experience and I will recommend the place to my friends. More