Norm Reeves Genesis of Cerritos

Service process was easy. Very helpful and efficient! Kyle communicated well and provided transportation to and from home. Very helpful and efficient! Kyle communicated well and provided transportation to and from home. More

Whenever I call Kyle regarding my car he get it taken care of ASAP. He keeps me updated on everything the maintenance team is doing this call lot has helped me with any issues with my vehicle. care of ASAP. He keeps me updated on everything the maintenance team is doing this call lot has helped me with any issues with my vehicle. More

The service was very prompt and staff were very nice. everything I needed was made available and very easy. everything I needed was made available and very easy. More

Although it was tough not having our GV80 for a month, Kyle kept me informed along the way. Having a loaner dropped off at our house to use during the repair was invaluable. Hoping to have no more issues Kyle kept me informed along the way. Having a loaner dropped off at our house to use during the repair was invaluable. Hoping to have no more issues and get years of joy from our Genesis. I'm looking forward to our first scheduled maintenance at the soon to open stand alone Norm Reeves Genesis. Thanks Kyle! More

Norm Reeves is very responsive when I need to schedule valet service for my Genesis. Always on time and giving regular updates. We are very pleased with their vehicle service. valet service for my Genesis. Always on time and giving regular updates. We are very pleased with their vehicle service. More

Julian was very knowledgeable and assisted me with any difficult questions I had. Great service! difficult questions I had. Great service! More

The service staff is always pleasant and helpful. I had a concern about a recent recall and took the car back in for service and they verified all was okay. I had a concern about a recent recall and took the car back in for service and they verified all was okay. More

Although the service took so long their service was great. I hope they have more parts in warehouse for saving service time. great. I hope they have more parts in warehouse for saving service time. More

Very sweet and patient. Explained the service or recall with lots of details . Car was given back on time and loved that she had the loaner ready and super clean. I always l Explained the service or recall with lots of details . Car was given back on time and loved that she had the loaner ready and super clean. I always look forward for a cup of coffee or 2. Thank you!!!! More

My wife was the one who took the car in, but I delt with the service people by phone and text. I was very satisfied.. the service people by phone and text. I was very satisfied.. More