Norm Reeves Genesis of Cerritos

Dealership failed to tell me my car was reset back to factory settings, they could not fix a software problem car has about valet settings alert, my car was delivered nicely washed however it was unknown factory settings, they could not fix a software problem car has about valet settings alert, my car was delivered nicely washed however it was unknown whether my car was given a test drive after factory recall More

Quick respond in good way and did good job to completed the task , excellent result, and good personality. the task , excellent result, and good personality. More

Sorry for such a poor rating. Doesn't have as much to do with Norm Reeves Genesis of Cerritos,, but that the 2023 Genesis GV60 Performance car that I purchased from this dealersh Doesn't have as much to do with Norm Reeves Genesis of Cerritos,, but that the 2023 Genesis GV60 Performance car that I purchased from this dealership is the worse costly investment in cars or anything else I have ever purchased. I would like to get an offer if you Norm Reeves Genesis of Reeves would buy the car back, although I shudder about any such offer because I think it has devalued more than any car me or my family has ever bought. It has only about 20,000 miles on it. More

Kyle was great, thorough and attentive. Represented Genesis in a great way. Great experience overall. Represented Genesis in a great way. Great experience overall. More

Just another Genesis dealer. I haven't gone to another one to compare their service so can't accurately rate I haven't gone to another one to compare their service so can't accurately rate More

From drop off to pick up, the whole process was smooth and professional. I highly recommend this dealership for your service needs. and professional. I highly recommend this dealership for your service needs. More

Excellent communication as well as excellent customer service by all employees. I am very pleased with the dealership and the way it handles customer service. service by all employees. I am very pleased with the dealership and the way it handles customer service. More

Excellent customer service and my GV60 is back to normal. ..Thanks to Norm Reeves. Joneses ..Thanks to Norm Reeves. Joneses More

Great dealership! Great service - highly recommend - great work - nice employees - very clean organized facility - 5 star Great service - highly recommend - great work - nice employees - very clean organized facility - 5 star More

I will don’t recommend for your car service at here. I had a reservation at 8 am one day for my car tire change, and I already paid for new tire. When I been there, and asked is everything ready and new I had a reservation at 8 am one day for my car tire change, and I already paid for new tire. When I been there, and asked is everything ready and new tire delivered yet? They told me yes, new tire delivered by before day. The service told me they could not found my new tire at 10:30 am. I spend 2 and half hours for they could not found my new tire. More