Norm Reeves Genesis of Cerritos

The dealership-service area was immaculate. When I arrived, I was immediately greeted by an employee who then let Kyle know that I had arrived. Kyle came out to greet me and walked me to his of When I arrived, I was immediately greeted by an employee who then let Kyle know that I had arrived. Kyle came out to greet me and walked me to his office. Kyle is personable, professional, and courteous. He explained everything that would happen so that I knew exactly what to expect. He ordered the Lyft rides for me and surprised me with my car being ready earlier than expected. Overall, I had a terrific experience! More

Professional and corteous Nice waiting area. with drinks and snacks. Detailed car nicely. On time service. with drinks and snacks. Detailed car nicely. On time service. More

Mary had a Great attitude and the rest of the staff was awesome. I will recommend awesome. I will recommend More

Great and friendly service. I will definitely come again for car service when I need it. I will definitely come again for car service when I need it. More

Really helpful and informative, Mariela made me feel comfortable and explained the upcoming maintenance process. comfortable and explained the upcoming maintenance process. More

Vito only came to introduce himself. Isaac did all the financial side of paperwork. Isaac was great and went above and beyond to meet my expectations. Isaac did all the financial side of paperwork. Isaac was great and went above and beyond to meet my expectations. More

This is my third Genesis and third dealership I have worked with. Best experience yet. worked with. Best experience yet. More

Vito and Marianna were wonderful to deal with and couldn’t have asked for a better car buying experience couldn’t have asked for a better car buying experience More

The dealership is conveniently located in Cerritos and the installations are nice and the personnel helpful and nice, I was offer water, coffee and snacks. Very nice! the installations are nice and the personnel helpful and nice, I was offer water, coffee and snacks. Very nice! More

Customer service is driven by SOP, which is not conducive to good customer service at all to good customer service at all More