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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
562 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 562 reviews

June 15, 2024

Great and friendly service. I will definitely come again for car service when I need it. More

by Marlys1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Predmore
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Jun 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We look forward to serving you again in the future.

June 15, 2024

Really helpful and informative, Mariela made me feel comfortable and explained the upcoming maintenance process. More

by Eatfire2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
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Jun 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear Mariela provided you with excellent service. If you have any more questions, feel free to reach out anytime.

June 14, 2024

Vito only came to introduce himself. Isaac did all the financial side of paperwork. Isaac was great and went above and beyond to meet my expectations. More

by hawkinsd77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Isaac Martinez
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Jun 18, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're thrilled to hear Isaac provided exceptional service. We'll be sure to pass along your compliments to him. Safe travels in your new car!

June 08, 2024

This is my third Genesis and third dealership I have worked with. Best experience yet. More

by absmith628
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perla Avila
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Jun 11, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your loyalty and kind words! We're thrilled to hear that we could provide you with the best experience. We look forward to serving you again in the future!

June 06, 2024

Vito and Marianna were wonderful to deal with and couldn’t have asked for a better car buying experience More

by tbrink333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vito Beato, Mariana Lopez
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Jun 07, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience! We're thrilled to hear that Vito and Marianna provided you with exceptional service. Enjoy your new car, and we look forward to serving you again in the future!

June 06, 2024

The dealership is conveniently located in Cerritos and the installations are nice and the personnel helpful and nice, I was offer water, coffee and snacks. Very nice! More

by oscarn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjy Brown, Lisa Lopez
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Jun 07, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the kind words! We're thrilled you had a pleasant experience at our dealership. Our team works hard to ensure every customer feels welcomed and supported. We hope to see you again soon!

June 04, 2024

Customer service is driven by SOP, which is not conducive to good customer service at all More

by Jacknershtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez, Kyle Predmore
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Jun 04, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to see that you had a disappointing experience with our service team and we would like the opportunity to discuss this feedback. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

June 04, 2024

I like the way the whole group of people do their job and the professionalism that service employees especially my advisor keep doing the good job thanks More

by Mrchingon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Kyle Predmore
Report | Print
Jun 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your kind words! We're delighted to hear about your positive experience with our team. We'll be sure to pass along your appreciation to your service advisor. We look forward to serving you again in the future!

June 04, 2024

Attentive service and staff. Provided me with a nice loaner and fix my car with care. More

by Jlawrence431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez, Kyle Predmore
Report | Print
Jun 06, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your positive experience with us! We're delighted to hear that our attentive service and loaner program met your expectations. We look forward to serving you again in the future!

June 03, 2024

Ernesto was fantastic along with Vito and Sheri and the whole dealership. They took care of me from start to finish and they were very fair and reasonable on pricing and on my trade-in. I felt very comfort More

by Tom Papac
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sherri from the charging installation service., Vito Beato, Benjy Brown, Ernesto Ramos
Report | Print
Jun 04, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Ernesto, Vito, Sheri, and our team. Providing exceptional customer service is our priority, and we're grateful for your recommendation. We appreciate your business and look forward to assisting you in the future!

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