Norm Reeves Genesis of Cerritos

I had an electrical issue. Mariela Valdez went above and beyond to help address and and take care of the issue. Mariela Valdez went above and beyond to help address and and take care of the issue. More

Mari Valdez is a class act. She listens is attentive and kind. I hope now that our 3 yrs of service is up for concierge we get the same treatment. The service department has bee She listens is attentive and kind. I hope now that our 3 yrs of service is up for concierge we get the same treatment. The service department has been nice however they are unable to figure out why the alignment I paid for that the car is still pulling to the right. More

Marianna, Lisa and Vito were exceptional through out the purchasing process. Made it very simple purchasing process. Made it very simple More

Mariela makes it so easy for me to drop off and pick up. I will always request to work directly with her! I will always request to work directly with her! More

Maria was awesome! Thank you so much for the great service. I will definitely be back! Thank you so much for the great service. I will definitely be back! More

5 star service! Kyle Predmore went above and beyond to ensure I was satisfied and out of there in optimal time. Kyle Predmore went above and beyond to ensure I was satisfied and out of there in optimal time. More

I had to call and text several times to get to Kyle through your customer service. He sent a lyft to the wrong address and wrong cell phone number. And I was working against time and was stressed out n through your customer service. He sent a lyft to the wrong address and wrong cell phone number. And I was working against time and was stressed out not getting the Lyft on time. When my vehicle was ready I didn’t get a phone call but my son did whose number was on file. Even though I gave Kyle my phone number at the beginning. More

Mariela is so pleasant to work with. All the times I have brought my car in, she is always welcoming and friendly. She is the definition of great customer service. All the times I have brought my car in, she is always welcoming and friendly. She is the definition of great customer service. More

The Genesis team were all professional and friendly and easy to work with. Mariana in particular was extremely helpful. easy to work with. Mariana in particular was extremely helpful. More

Kyle was very professional and handled my issues quickly and efficiently. He was able to deliver what he promised on time with the price that was quoted. and efficiently. He was able to deliver what he promised on time with the price that was quoted. More