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Norm Reeves Genesis of Cerritos

Cerritos, CA

Overview
Reviews
4.7
562 Reviews
Call Dealership (562) 561-2242
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10907 E 183rd St.

Cerritos, CA

90703

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Showing 562 reviews

August 21, 2024

Ms. Valdez was very on top of everything as she always is, she gets things done. Always with with a smile. More

by Valiente42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 22, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your review with us! We're glad to hear that Mariela made sure you got great service during your visit with us. If there is anything else you need, let us know!

August 21, 2024

We workwd with Nate Valenzuela and he was great. He was helpful, informative and respectful through the whole process. He never pressured us and helped us go home with the vehicle we wanted. Would h More

by Screenname
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Valenzuela
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Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for writing your review! We're thrilled to hear how Nate helped make your visit worthy of your 5-star rating. If there is anything else we can help with, let us know!

August 20, 2024

Mary’s service is always fantastic and makes the whole process seamless. Great communication and extremely attentive. More

by bob.tetrault
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Oct 25, 2024 -

Norm Reeves Genesis of Cerritos responded

We appreciate the positive feedback on your service visit for your Genesis, Bob! We're happy that Mariela could help you out and was there to answer your questions. Thanks so much, and we look forward to your return!

August 20, 2024

Always an amazing experience working with Trevor. He's always working hard to give me the express service, he is considered of my time. More

by belinda3boys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor service department
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Aug 20, 2024 -

Norm Reeves Genesis of Cerritos responded

We're grateful for your 5-star review and kind words for Trevor! It was a pleasure to assist you, and we hope to see you again soon!

August 20, 2024

Mariana was professional and responsive. The entire experience was easy and enjoyable. I highly recommend this dealership More

by d.burgener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariela Valdez
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for the excellent rating and kind words for Mariana! We're here to help with anything you need in the future. Enjoy your drive!

August 20, 2024

Competing with high end brands and not able to even provide loaner. Not good experience More

by Meetu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez, Vincent Camandang
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

We're sorry to learn about your recent visit and would like to learn more about it. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

August 20, 2024

Very Very bad service I will not recommend never no one. I'm not recommend anyone to go through More

by Siran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mariela Valdez
Report | Print
Aug 21, 2024 -

Norm Reeves Genesis of Cerritos responded

Hi Siran, we're sorry to hear about your negative experience with us. We'd like to learn more about it at your earliest convenience. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

August 20, 2024

Very helpful. and nice. They spend their time to explain everything..we are satisfied with their service More

by manuellalaussa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto Ramos
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Aug 20, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for sharing your review with us! We are glad to hear you enjoyed your time with us. Let us know if there is anything else we can help with!

August 19, 2024

Thks Edwin and Nate for helping me get the car I wanted. Love my 2025 G70 More

by Funguy6989
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin Lein, Benjy Brown, Nate Valenzuela
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Aug 19, 2024 -

Norm Reeves Genesis of Cerritos responded

Thank you for your 5-star rating and kind words for Edwin and Nate! We hope you enjoy your next drive in your G70!

August 19, 2024

Not at all happy with the response of returning phone calls. My car went in for a recall and it took 6 weeks to get it back. The last time it was in for service, it took 3 1/2 months to get it back. More

by A.Stoddart
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mariela Valdez
Report | Print
Aug 20, 2024 -

Norm Reeves Genesis of Cerritos responded

We realize your time is valuable and it is our goal to provide you with prompt, reliable service. We apologize for the length of your wait and that we failed to serve you in a timely manner. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

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