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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

April 12, 2021

I am so impressed with my whole experience here. David went above and beyond to make sure I left with what I needed. I love my new 2021 Ford Bronco Sport. You all have made a customer for life. Thank you More

by Yessi.vela1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

We're so glad to hear your whole experience was impressive! Congrats on the 2021 Ford Bronco Sport, and we look forward to seeing you again. Take care!

April 12, 2021

Terrible, waited 45 minutes for them to bring my vehicle to the front when told it would be 10to 15 minutes. Had to find someone to find it or I would still be there. Had two recalls on your vehicle they on More

by Jim
Customer Service
Recommend Dealer
No
Employees Worked With
Rafael Gonzales
Apr 14, 2021 -

Norm Reeves Ford Superstore responded

Hello Jim, thank you for taking the time to write a review for us. We are sorry to hear of the negative experience you had while your vehicle was in for service. We would appreciate the opportunity to address your concerns to ensure your next visit is a 5-star experience, please reach out to our Service Director, Sean Osborne, at 562-405-3580. Thank you.

Apr 15, 2021 -

Jim responded

There will not be a next visit

April 12, 2021

Mike O’Conner is the best. He’s not only a great sales person, he helped me with touching up the paint on my car which is a candy apple red... Mike has a well rounded level of experience. I like dealing w More

by Michael Apidgian
Recommend Dealer
Yes
Employees Worked With
Mike O'Connor
Apr 13, 2021 -

Norm Reeves Ford Superstore responded

Michael, we appreciate the fantastic feedback on Mike. Thank you for taking the time to share!

April 11, 2021

Rafeal my service writer and did an excellent job on getting my car in and repaired. It was done earlier than was promised. norm Reeves Lucky working for them. More

by ssandyeagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

We're glad Rafael was able to help, thank you for the fantastic feedback and rating!

April 11, 2021

Jorge and his team has always been a pleasure to deal with. He told me a deal and it was exactly that on the contract. I highly recommend Jorge, he’s a strait shooter. More

by Nascar9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Enrique Covarrubias
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive review and rating. We appreciate the feedback on your experiences with Jorge and our service team!

April 11, 2021

Jorge was fabulous. No drama or bait and switch. Did everything he said he would when he said he would which is unusual today. Also my original contact Karla was very responsive too More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating, Bill! We are pleased to hear you had a great experience with Jorge and we appreciate you taking the time to share. Congrats!

April 10, 2021

Great service. Professional performance. I would go Great service. Professional performance. I would go back to this dealership, so long as Tony continues to work at this place. Thank you. Have a More

by M.reynosa13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best service to everyone who visits us. Have an excellent day.

April 09, 2021

Purchased a Ford Transit Connect Van. Neri was excellent in helping me, with No BS. I have the greatest respect for him, I would recommend him to friends and family More

by wknsquire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neri Ellis
Apr 12, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star recommendation. Congrats on your Ford Transit Connect purchase, and we appreciate the terrific feedback on Neri!

April 07, 2021

Isreal was my salesman super nice and helpful and Benji was my closer also super nice and helpful with what i wanted to spend. Overall awsome experiance. More

by Kendog81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Rolon, Benjy Brown
Apr 07, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience car shopping with Israel and Benji and we appreciate the kind words.

April 06, 2021

I like Ford. They have great customer service team. Everyone on the team is very friendly. They have the knowledge to fulfill my vehicle service needs. They do it right. More

by Tian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Apr 07, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the fantastic review and 5-star rating, Tian! We're glad you had a great experience with our service team and we hope to see you again!

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