
Norm Reeves Ford Superstore
Cerritos, CA
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2,225 Reviews of Norm Reeves Ford Superstore
Israel, our salesperson, was extremely knowledgeable, kind, and made our experience very smooth and pleasurable. He made sure our new car was perfectly detailed and even delivered it to the house! This kind, and made our experience very smooth and pleasurable. He made sure our new car was perfectly detailed and even delivered it to the house! This was our second vehicle purchased from Norm Reeves. Great staff and selection of vehicles. Thank you!! More
Enrique was very helpful answered all the questions. He was friendly and made the process very easy. Everything was very easy from trading my old car to buying the new one. Best experience. was friendly and made the process very easy. Everything was very easy from trading my old car to buying the new one. Best experience. More
Customer lounge had no coffee service, plus a/c was very cold I stayed mostly outside benches, other than that everything was good and neat and clean cold I stayed mostly outside benches, other than that everything was good and neat and clean More
Great service! Got to purchase my a beautiful Mustang to gift my son he’s so excited to start driving his dream 1st car! Thank you so much again Israel and Manny for the assistance, very professional. gift my son he’s so excited to start driving his dream 1st car! Thank you so much again Israel and Manny for the assistance, very professional. More
George was awsome at getting me into my 2021 Escape PHEV. Sad that Ford doesn't extend the tax incentive 4 a purchase, lease only. Sad that Ford doesn't extend the tax incentive 4 a purchase, lease only. More
A former unsatisfied customer. I avoided Norm Reeves Ford for 3yrs because of my 1st service experience with new vehicle. I decided to return and to see if anything had changed since my last visit. Entered t for 3yrs because of my 1st service experience with new vehicle. I decided to return and to see if anything had changed since my last visit. Entered the service department and was helped by Service Associate Michael Chacon. I needed transmission and clutch inspection. Michael Chacon was able to get my car looked over by a technician. If you are a 6th Gen owner and need to talk to an actual "car guy" in the service department, ask for Michael Chacon. He has helped me more than any other ford service person in a 30 mile radius. I hope good people like Michael are noticed by their management. In my opinion, you can have a good customer become a bad customer when receiving courteous service feels more like a disturbing favor. More
Rafael was extremely helpful and friendly in explaining everything about our vehicle service. We learned about our vehicle warranty and benefits of Ford protection. I'd easily comeback for service because everything about our vehicle service. We learned about our vehicle warranty and benefits of Ford protection. I'd easily comeback for service because of him. Thank you More
Bought my 2021 ford gt500 from these guys.The deal was Bought my 2021 ford gt500 from these guys. The deal was simple, did it all online. Josh their internet guy delivered the car to me the same night. Bought my 2021 ford gt500 from these guys. The deal was simple, did it all online. Josh their internet guy delivered the car to me the same night. Easy process ,I would recomend them again. I was also going through the process with a couple other dealers…. All of which didnt seem to be taking me serious. Thanks Norm Reeves!!! More
Service is excellent and I and extremely happy with the service department! I tool my truck to other dealers and got the run around. Norm Reeves Ford I would recommend . service department! I tool my truck to other dealers and got the run around. Norm Reeves Ford I would recommend . More
Jorge Velazquez was a great salesman! He typically works with commercial fleet but stepped up to help with my search for a Bronco. He was very knowledgeable about the Bronco Sport. Awesome guy, no pressure with commercial fleet but stepped up to help with my search for a Bronco. He was very knowledgeable about the Bronco Sport. Awesome guy, no pressure, and very honest. Made sure I left happy! Would definitely recommend. More