Back

Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

Directions

By Type

2,225 Reviews of Norm Reeves Ford Superstore

September 15, 2021

They keep me informed of the status and let me know as soon as my car is done. Very courteous advisors. Daniel Sanchez is one of the best advisors I've ever had. Very helpful and goes the extra mile to he More

by vbcadd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Sep 15, 2021 -

Norm Reeves Ford Superstore responded

We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating and we hope to see you again.

September 13, 2021

Amazing dealership! The process was quick and straight to the point! George had amazing customer service and was very professional. I love my new Ford. More

by Jay.w2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new Ford, Jay! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

September 13, 2021

Awesome experience with my Rep! Jorge is the #1 I keep going back to Norm Reeves for over 15 years. The Finance guy Benji was also a pleasure to work with. More

by Tammyquental@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Benjy Brown
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Hi Tammy, thank you for continuing to choose Norm Reeves Ford for 15 years!

September 13, 2021

Mr. Hernandez has a special talent for making clients feel right at home. His professionalism and knowledge of the product made me that much more confident in my decision to purchase a vehicle. Moving fo More

by charleshayes951
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Hernandez
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

We are very happy to hear George provided you with a fantastic experience, Charles. Hope we can be of service to you again in the future.

September 12, 2021

Service advisor Francisco is very professional and is attentive. Only drawback is that the check in took 25 minutes. Checking in a car shouldn’t take that long. More

by Buddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Hi Buddy, thank you for sharing your service experience and feedback on Francisco! We appreciate your patience during your check-in. Take care!

September 12, 2021

Always have a great experience here at Norm Reeves Ford the people are nice and friendly I would really recommend this dealership good and affordable prices you can also finance in payment your service nee More

by Smiley 310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy O’neal
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 12, 2021

Very pleasant experience, David was very knowledgeable and professional. Overall i’m very pleased with the service provided and I will make sure to recommend Norm Reeves Ford to everyone looking to purcha More

by Rams.2008
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the kind words and 5-star rating! We strive to provide the best customer service to everyone who visits us. Have an excellent day.

September 11, 2021

They are always professional and do their best to meet the customers needs. The communication with me while waiting for my car was great I never had to call about the status More

by Suzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan cruz
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the positive review and rating, Suzie! Thank you for choosing Norm Reeves Ford!

September 11, 2021

Changed from century Ford to Norm Reeves wow what a difference. Service at NR is amazing thank you we see you next service Daniel thanks More

by cindymirabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the 5-star review of our service team, Cindy! We are pleased you chose us!

September 10, 2021

With an appointment you still have to wait over 30 mins to get checked in and when they text when ready is car not ready. More

by Upset
Recommend Dealer
No
Employees Worked With
Rafael Gonzalez-moran
Sep 14, 2021 -

Norm Reeves Ford Superstore responded

Hello. We apologize for any inconvenience caused while you waited for your service check-in. Our team works hard to check-in everyone as quickly as possible and provide quality service to all vehicles. If you are interested in discussing this further, please reach out to Service Director, Sean Osborne, at 562-405-3580. Thank you.

...
61
...