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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,225 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,225 Reviews of Norm Reeves Ford Superstore

May 01, 2022

Professional, no pressure, explained everything so I could understand, painless experience and didn’t take as long as most dealerships More

by Suzi.email2022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose, Benjy Brown
May 02, 2022 -

Norm Reeves Ford Superstore responded

Our goal is to ensure all customers have 5-star experiences at Norm Reeves Ford, and we're thrilled to hear this was the case for you. Congrats on your purchase!

April 30, 2022

Great service! Nice staff! Daniel was truly amazing for all the help. I really appreciate it. More

by Cedric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
May 02, 2022 -

Norm Reeves Ford Superstore responded

Cedric, thank you so much for sharing your experience with us! We are happy to hear Daniel was able to could be of service and provide a 5-star experience. Until next time, take care!

April 29, 2022

Tony is very honest and amazing I will only deal with him great person! Smart More

by Jyebell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
May 02, 2022 -

Norm Reeves Ford Superstore responded

It's a team effort here at Norm Reeves Ford and we couldn't be happier to see that our team went above and beyond to provide you with the best service possible.

May 02, 2022 -

Jyebell responded

jyebell@yahoo.com

April 29, 2022

I took my car in for service, my appointment was at 11:45 when I arrived I was told they were short staffed and if decided to stay it was going to take approximately 3 hrs. I decided to stay since I had alre More

by jig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unk
May 04, 2022 -

Norm Reeves Ford Superstore responded

Hello. We are saddened to hear that you had a negative experience at our dealership. We want to assure you that we care about the experience that we provide for our customers at Norm Reeves Ford, and we are very concerned by your feedback. Please contact our Service Director, Danielle Juarez, at 562-405-3550 to discuss your review further so we can come to a resolution. Thank you.

April 29, 2022

The staff at the dealership have a good customer service. They are very pleasant with consumers. I recommend them. More

by Francisco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
May 02, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the glowing review, Francisco! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else.

April 29, 2022

David Pulido is my go to person and I always come out driving a new car More

by Delia Alvarado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido, Robyn Devis
May 02, 2022 -

Norm Reeves Ford Superstore responded

Thanks for the awesome review, Delia! We work hard to meet the expectations of our customers and provide memorable experiences. Congrats and enjoy!

April 29, 2022

Robyn at the service area was absolutely amazing, she kept in touch with me at all times and gave me updates on my vehicle. This is not the first time Robyn has helped me and I have always received noth More

by Delia Alvarado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robyn Devis
May 02, 2022 -

Norm Reeves Ford Superstore responded

Thank you so much for taking the time to share your experience. We always appreciate customer feedback and want to know how our team meets your needs. We are very happy to hear that Robyn was able to work with you and go above and beyond to provide you with excellent service!

April 28, 2022

My wife and I have bought and sold a lot of cars, but never have we had as good of an experience as what we had with Norm Reeves Ford. We placed our vehicle order with David Pulido and once it arrived th More

by samdeleon91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Apr 29, 2022 -

Norm Reeves Ford Superstore responded

We are happy to hear that our team delivered such efficient, top-notch service! Thank you for choosing Norm Reeves Ford and for sharing your recommendation of our work. See you next time!

April 27, 2022

Miles was excellent. Great communication, made the process easy and painless. I’d recommend him to friends and family. More

by jlgriffin51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Karla Velazquez, John Kang, George Contakos
Apr 28, 2022 -

Norm Reeves Ford Superstore responded

We are glad to hear the car-buying process for you was easy and painless! Thank you for sharing your experience with us.

April 26, 2022

Service representative Rudy was knowledgeable and provides quality customer service. I would like his assistance for future visits. More

by Deborah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudolph "Randy"
Apr 26, 2022 -

Norm Reeves Ford Superstore responded

Deborah, we are happy to hear that your visit to Norm Reeves Ford was a pleasant one thanks to our wonderful and knowledgable team. See you next time!

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