Norm Reeves Ford Superstore

Have had an excellent experience every time I’m there! I’m very happy with my 2022 ford explorer I’m very happy with my 2022 ford explorer More

Service advisor Robyn very nice and attentive, on the other hand other advisor there we're mocking a client and all laughing about it. other hand other advisor there we're mocking a client and all laughing about it. More

Was a great experience all around. My service advisor Daniel was very pleasant and very professional. I would highly recommend this dealership for any needed repairs. My service advisor Daniel was very pleasant and very professional. I would highly recommend this dealership for any needed repairs. More

Rafael Gonzalez is my “go to guy” for great service. He provides the highest level of attention to my vehicle’s maintenance requirements, timely completion of work, and a thank you for bringing my car He provides the highest level of attention to my vehicle’s maintenance requirements, timely completion of work, and a thank you for bringing my car to Norm Reeves. More

Neglectful sloppy service Appointment for recall, over heating issue, and oil pressure. Missed work to take it in and leave it for 3 hours was offered a car wash made to wait an extra 20 minutes for it an heating issue, and oil pressure. Missed work to take it in and leave it for 3 hours was offered a car wash made to wait an extra 20 minutes for it and no car wash. Left dealership and received an alert of low tire pressure 24 , I was specifically told they were all at 35. Had to take another day plus gas to go get this checked out. I have purchased two f150 xlt and a bronco sport from this Cerritos dealership so needless to say I was very dissatisfied with the service. I also asked if the could check my fluids and was told they only check beaker fluid More

I went to the Service Dept. to ask about a recall I had received on my car. The serviceman Daniel was able to make an appointment that day for the repair. He was very courteous to ask about a recall I had received on my car. The serviceman Daniel was able to make an appointment that day for the repair. He was very courteous and helpful! More

Good communication, friendly, and good service, would recommend this dealership to my friends and family. recommend this dealership to my friends and family. More

Kept my car 13 days total. Misdiagnosed the first time and charged me $1,500,00 fir a part I didn't need. Had to have it towed back in and was charged an additional $1,000.00! Misdiagnosed the first time and charged me $1,500,00 fir a part I didn't need. Had to have it towed back in and was charged an additional $1,000.00! Impossible to reach ANYONE there, service reps never return calls. Awful! Never again! More

Great experience overall… Very knowledgeable and most important to me… Sincere. I recommend Samir Raza as your go to sales person… Great guy. important to me… Sincere. I recommend Samir Raza as your go to sales person… Great guy. More

Pro: Was able to make a deal in one stop Con: did take all day tough all day tough More